Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $1.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
health savings plan
Flexible savings plan
Colleague Discounted Room Rates
complimentary room nights
Paid Time Off
floating holidays
Paid holidays
growth opportunities
Referral Bonus
Recognition and rewards
basic life insurance
sick days
friends and family room rates
401(k) Plan
Employee stock purchase plan
complimentary parking
Complimentary meal during shift
Employee assistance program
Hyatt property restaurant coffee shop discount
Job Description
Cheyenne Mountain Resort, Destination by Hyatt, is a renowned 4-star full-service resort located in the picturesque Southern Colorado Springs region. Established in 1985, this expansive property sits on 25 acres of lush land, providing guests with breathtaking mountain views and a variety of recreational activities such as golf, swimming, and tennis. The resort is dedicated to delivering a unique and memorable experience that combines luxury with the tranquility of nature. Hyatt, as a global hospitality leader, values unmatched service, career growth, and a supportive work environment, making Cheyenne Mountain Resort a sought-after destination for both guests and team members alike.<... Show More
Job Requirements
- Must be 18 years of age or older
- True desire to satisfy the needs of others in a fast-paced environment
- Refined verbal and written communication skills
- Minimum of one-year previous front office supervisory experience preferred
- Ability to work a flexible schedule including weekends, holidays and occasional overnight shifts
- Proficient in general computer knowledge, Opera PMS knowledge is a plus
- Strong organizational skills
- Ability to work with flexible work schedule
- Team player
- Dynamic leader
- High energy
- Effective communicator
- Ability to stand and walk for long periods of time
- Hospitality degree or applicable experience an asset
Job Qualifications
- Must be 18 years of age or older
- A true desire to satisfy the needs of others in a fast-paced environment
- Refined verbal and written communication skills
- Minimum of one-year previous front office supervisory experience preferred
- Ability to work a flexible schedule including weekends, holidays and occasional overnight shifts
- Must be proficient in general computer knowledge, Opera PMS knowledge is a plus
- Ideal applicant should have strong organizational skills, ability to work with flexible work schedule, be a team player and a dynamic leader
- High energy, effective communicator
- Ability to stand and walk for long periods of time
- Hospitality degree or applicable experience an asset
Job Duties
- Responsible for the oversight of Front Office Hosts, guest registration process, and communication of hotel services and promotions
- Strong guest service orientation in order to ensure high guest expectations
- This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience
- Fast-paced environment that requires continuous standing
- Other duties may include processing forms of payment and responding to guest inquiries
- Demonstrates Hyatt Values
- First contact for guest concerns
- Exercises best practices for service recovery
- Trains all new Front Office Hosts
- Conducts huddles to ensure clear communication of the day’s events to all Front Office Hosts
- Oversees group reservations to ensure that they are pre-assigned and pre-keyed
- Responsible for walk through of public areas and kitchen with follow up report/checklist to management
- Acts as Manager on Duty in the absence of management
- Inventory control of Front Office supplies
- Expedia/hotels.com billing
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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