Job Overview
Compensation
Type:
Hourly
Rate:
Range $18.00 - $22.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
employee recognition programs
Job Description
Our company is a well-established hotel committed to providing exceptional guest experiences and ensuring smooth operations across all departments. Known for our warm hospitality and attention to detail, we pride ourselves on maintaining high standards that meet brand expectations and enhance guest satisfaction. With a dedicated team and a focus on continuous improvement, we strive to create a work environment that supports employee growth and fosters excellence.
The role of Front Office Supervisor is vital to the daily success of our front desk operations. This position involves overseeing the tasks of front office associates, including those working at th... Show More
The role of Front Office Supervisor is vital to the daily success of our front desk operations. This position involves overseeing the tasks of front office associates, including those working at th... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in front office roles
- excellent customer service skills
- ability to work flexible hours including weekends and holidays
- strong organizational skills
- proficiency with hotel property management systems
- ability to train and supervise staff
- attention to detail and problem-solving skills
Job Qualifications
- Experience in front office operations in the hospitality industry
- strong communication and interpersonal skills
- ability to handle guest concerns professionally
- familiarity with property management systems
- leadership and team management abilities
- knowledge of hotel policies and brand standards
- proficiency in front office computer systems
Job Duties
- Oversee workload during shifts of front office associates
- may train new employees and provide coaching when necessary
- maintain working relationships and communicate with all departments
- collaborate with housekeeping to ensure accurate room status information is maintained and properly communicated
- resolve guest concerns quickly, efficiently, and courteously
- update group information and relay it to appropriate front office employees
- prepare and review daily front desk reporting and take action as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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