Job Overview
Compensation
Type:
Hourly
Rate:
Range $18.00 - $22.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
flexible scheduling
Job Description
This position is for a Front Office Supervisor within the hospitality industry, specifically focused on managing front desk operations at a hotel. The Front Office Supervisor plays a critical role in ensuring smooth daily operations by overseeing key tasks performed by front office associates, including front desk agents, night auditors, and valet staff. This position acts as a bridge between hotel management and staff to uphold high standards of customer service and operational efficiency. The hiring establishment is a hotel that values excellence in guest service, operational effectiveness, and team engagement, aiming to deliver an optimal guest experience through strong... Show More
Job Requirements
- high school diploma or equivalent
- minimum 2 years experience in front office or hospitality services
- strong customer service skills
- ability to lead and motivate a team
- proficiency with property management systems
- effective communication skills
- flexibility to work various shifts including nights and weekends
Job Qualifications
- high school diploma or equivalent
- prior experience in front office or guest services roles
- proven leadership or supervisory experience
- strong communication and interpersonal skills
- proficiency with property management systems and front office computer software
- ability to handle guest concerns diplomatically
- knowledge of hotel policies and brand standards
- ability to multitask and work efficiently under pressure
Job Duties
- Oversee workload during shifts of front office associates
- may train new employees, provide coaching when necessary
- maintain working relationships and communicate with all departments
- collaborate with housekeeping to ensure accurate room status information is maintained and communicated
- resolve guest concerns quickly, efficiently, and courteously
- update group information and relay it to appropriate front office employees
- prepare and review daily front desk reporting and take action as appropriate
- ensure implementation and compliance of all company policies and brand standards
- operate all aspects of front office computer system including software maintenance, report generation and analysis
- ensure employees are attentive, friendly, helpful, and courteous at all times
- act as manager on duty when required
- assist other areas of the hotel such as housekeeping, breakfast, or engineering when required
- perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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