Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $30.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Flexible work schedule
Job Description
Leisure Sports Service Department is a well-established hospitality service provider dedicated to delivering exceptional guest experiences within the hotel and leisure industry. Known for its commitment to excellence, this department plays a crucial role in ensuring that guests are greeted warmly, their needs are efficiently met, and their stay is memorable. The department encompasses various customer-facing and operational roles, all focused on providing high-quality, service-oriented interactions that meet and exceed guest expectations. The Leisure Sports Service Department operates with precision and professionalism, aiming to create a seamless and enjoyable environment for guests from the moment of arrival to departure.
Show More
Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in front office or guest service roles
- Ability to stand for prolonged periods
- Ability to lift and carry up to 30 lbs
- Strong communication skills
- Ability to supervise and lead a team
- Proficiency in computer operation and typing
- Ability to handle guest issues with professionalism
- Availability to work flexible shifts including evenings and weekends
Job Qualifications
- Experience in supervisory roles within the hospitality industry
- Strong customer service skills
- Proficiency with front office technology systems such as Micros, Guestware, and PMS
- Basic understanding of the MARSHA system
- Excellent communication and leadership skills
- Ability to train and develop staff
- Strong organizational and attention to detail skills
- Dynamic and outgoing personality
- Knowledge of hotel and club operations
Job Duties
- Assist in the hiring, supervision, training, and development of Front Desk Agents, DTS-Operators and DTS-Delivery Attendants
- be fully capable in all duties, responsibilities and expectations of the Front Office position
- assist in ensuring LSI Human Resources policies and employment practices are followed in the Front Office Department
- ensure responsiveness of staff to all guest questions and concerns
- ensure that all Front Office policies and procedures are consistently enforced and followed by all staff
- assist in providing the necessary tools for Front Office associates to perform their jobs in the most efficient and hospitable manner
- assist in determining the requirements for, and follow up with, special groups and VIPs
- assist in preparing and posting weekly schedules that are compatible with guest needs and budget guidelines
- supervise the workload during your shift
- complete checklists as required
- ensure LSI Customer Service and Facility Walkthrough and Core Value Quick Check standards are understood and followed by all staff
- have a clear understanding of the roles and responsibilities of all other departments in the hotel and club
- assist in handling and resolving all guest issues
- assist in updating group information daily, maintain future group file, monitor and prepare group requirements
- distribute this information as needed
- serve as role model and set an example for service excellence within the Front Office
- have a thorough understanding of Micros, Guestware and PMS systems, and be able to act as a troubleshooter
- understand the basics of the MARSHA system
- work closely with the Sales & Marketing Departments
- conduct Pre-Shift daily meetings with team
- other responsibilities or projects as assigned by the Front Office Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter