Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Employee Referral Program
Training and development program
Paid Time Off
insurance benefits
employee discount
Job Description
The hiring establishment is a well-regarded hotel known for providing exceptional guest services and maintaining high standards in hospitality operations. This hotel prides itself on a commitment to quality and guest satisfaction, emphasizing a collaborative and professional work environment for its staff. As a recognized entity within the hospitality industry, the hotel offers various opportunities for career growth and development, ensuring employees receive comprehensive training and competitive compensation. The hotel environment is dynamic, customer-focused, and driven by a passion for excellence, making it an ideal workplace for individuals seeking to advance their careers in hotel management and operations.
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Job Requirements
- High school diploma / GED required
- Higher education degree in hospitality management or related field or equivalent work experience a plus
- 1+ years of hotel management or leadership experience
- 1+ years of hotel operations experience
- Must have flexible work schedule that may include evening weekends nights and holidays
- Requires moderate physical activity handling of average-weight objects up to 25 lbs and standing and/or walking for more than 4 hours per day
Job Qualifications
- 1+ years of hotel management or leadership experience
- 1+ years of hotel operations experience
- Strong interpersonal skills and works well with others
- Ability to creatively resolve challenges using business acumen skills and discretion
- Demonstrates self-confidence energy and enthusiasm
- Desire to serve people
Job Duties
- Ensure efficient guest registration checkout guest service and telephone service while ensuring all company standards are being applied
- Courteously answers inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room rates increase occupancy and revenue
- Assist in coordinating guest service efforts to include group arrivals and departures and guest transportation while maximizing the guest experience through top quality customer service
- Track guest satisfaction surveys and maximize usage of the guest response tracking system
- Assist with training of all new employees and ongoing training of existing employees including cross training for all positions Continually monitor evaluate and revise training content to reflect changes in the process address the needs identified by associates
- Communicate both verbally and in writing to provide clear direction to staff
- Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations
- Maintain all front desk related equipment and a par stock of supplies
- Resolve customer complaints anticipate potential problems by reviewing and monitoring complaints operational issues business flow and associate performance to ensure high levels of customer satisfaction and quality
- Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues
- Perform any other job-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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