Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Professional development opportunities
Employee wellness programs
Job Description
DoubleTree by Hilton Hotel Carson is a distinguished hospitality establishment that is part of the globally recognized Hilton brand, renowned for its commitment to exceptional guest service and quality accommodation. Located in Carson, California, this full-service hotel caters to a diverse clientele ranging from business travelers to vacationing families, furnishing a welcoming and professional environment. DoubleTree by Hilton prides itself on creating memorable experiences and fostering guest loyalty through personalized service and attention to detail. The hotel operates with a dedicated team committed to maintaining high standards of comfort, convenience, and hospitality that reflect the Hilton values and brand promise.Show More
Job Requirements
- High school diploma or equal to a GED
- Proven strong background in guest relations or guest services
- Demonstrated proficiency in supervising and motivating subordinates
- Ability to accurately compute and manipulate mathematical calculations
- Must provide valid document(s) to work in the US
- Must meet legal age requirements for the position
- Valid California Driver License
- Ability to lift 25 lbs
- Ability to stand and walk for long periods of time
- Ability to communicate clearly with guests, management and coworkers
Job Qualifications
- Proven strong background in guest relations or guest services
- Demonstrated proficiency in supervising, motivating subordinates, conflict resolution, problem solving and decision making skills
- Commitment to excellence and high standards
- Ability to accurately compute and manipulate mathematical calculations
- Versatility, flexibility, and a willingness to work within a constantly changing environment
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with a minimum of supervision
- Demonstrated verbal and written communication skills, as well as telephone etiquette skills
- Professional appearance and demeanor
- Must provide valid document(s) to work in the US
- Must meet legal age requirements for the position
- High school diploma or equal to a GED
Job Duties
- Ensures efficient, friendly and professional guest registration, check-out and phone service
- Greet arriving and departing guests by always opening the front doors
- Offer arriving hotel guests a welcome beverage
- Escort guests to their room, offering a detailed orientation of their guest room, restaurant & room service, spa and housekeeping services, overall facilities of hotel, points of interest and entertainment attractions
- Initiate courtesy call after check-in to ensure guest is satisfied with accommodations and offer assistance with resort needs
- Receive and provide assistance with guest room reservations calls in a professional manner
- Provide Concierge service with dining reservations, wineries, entertainment, resort services, shopping, local events, hiking guides, provide detailed maps, driving directions, transportation needs and all other guest amenities and requests
- Review day of arrivals noting special requests, location preferences and the designated VIP status
- Review and prepare all next day guest reservations and the arrivals registration packets
- Observe guest service staff to ensure that established procedures are followed, provide day-to-day guidance and oversight of subordinates
- actively work to promote and recognize performance, identifying problem areas and taking corrective actions
- Assist Front Office Manager/Guest Services Manager with establishing procedures, supervise training, prepares and coordinates schedules, expedites workflow, motivate and create a healthy work environment
- Maintain complete knowledge at all times of hotel amenities, services and hours of operation
- room types, room numbers, property layout and décor
- room rates, special packages, promotions and restrictions
- daily hotel occupancy and expected arrivals/departures
- VIPs in-house and arrivals
- room availability status for any given day
- scheduled daily group events and activities
- Meet with departing shift to review completed and pending tasks
- adherence to all cashiering procedures including credit card procedures
- answer all incoming resort and internal calls within three rings, provide information as needed
- confirm and track all deliveries including guest messages, mail, fax, amenity, laundry
- communicate pertinent guest information to designated departments or personnel for all special requests, amenity delivery, discrepancies
- develop business relationships with local service providers
- bucket checks at end of day
- coordinate and perform wake-up calls
- clean work area at end of shift
- report low office supplies for reorder
- complete all shift checklist items including paperwork, maintain files and records
- document maintenance and engineering needs in front desk log
- operate radio system to relay announcements/requests
- support safe work habits and maintain knowledge of emergency and safety procedures
- perform clerical duties such as typing, proofreading, faxing and sorting mail
- perform other duties as assigned by manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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