Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
Flexible Schedule
Job Description
DoubleTree by Hilton Hotel Carson is a premier hotel establishment known for delivering world-class hospitality and exceptional guest services. As part of the globally recognized Hilton brand, DoubleTree by Hilton Hotel Carson combines the trusted standards of Hilton with a local, welcoming touch to create an unforgettable lodging experience. Located in Carson, California, the hotel caters to both business and leisure travelers, offering a comfortable and inviting atmosphere. Boasting stylish accommodations, modern amenities, and a commitment to guest satisfaction, DoubleTree by Hilton Hotel Carson stands out as a preferred destination for visitors seeking quality and convenience. The hotel features well-appointed... Show More
Job Requirements
- High school diploma or equal to a GED
- Proven strong background in guest relations or guest services
- Demonstrated proficiency in supervising, motivating subordinates, conflict resolution, problem solving and decision making skills
- Commitment to excellence and high standards
- Ability to accurately compute and manipulate mathematical calculations
- Versatility, flexibility, and a willingness to work within constantly changing environment
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with a minimum of supervision
- Demonstrated verbal and written communication skills, as well as telephone etiquette skills
- Professional appearance and demeanor
- Must provide valid document(s) to work in the US
- Must meet legal age requirements for the position
- Must be able to lift 25 lbs
- Must be able to stand and walk for long periods of time
- Must be able to clearly communicate with guests, management and coworkers
- Valid California driver license is required
- Business attire is required, such as slacks, blouse/sweater, buttoned shirt, and nice shoes
- Name tag required
- Necklace and earrings must be office appropriate
Job Qualifications
- Proven strong background in guest relations or guest services
- Demonstrated proficiency in supervising, motivating subordinates, conflict resolution, problem solving and decision making skills
- Commitment to excellence and high standards
- Ability to accurately compute and manipulate mathematical calculations
- Versatility, flexibility, and a willingness to work within constantly changing environment
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with a minimum of supervision
- Demonstrated verbal and written communication skills, as well as telephone etiquette skills
- Professional appearance and demeanor
- Must provide valid document(s) to work in the US
- Must meet legal age requirements for the position
- High school diploma or equal to a GED
Job Duties
- Ensures efficient, friendly and professional guest registration, check-out and phone service
- Greet arriving and departing guests by always opening the front doors
- Offer arriving hotel guests a welcome beverage
- Escort guests to their room, offering a detailed orientation of their guest room, restaurant and room service, spa and housekeeping services, overall facilities of hotel, points of interest and entertainment attractions
- Initiate courtesy call after check-in to ensure guest is satisfied with accommodations and offer assistance with resort needs
- Receive and provide assistance with guest room reservations calls in a professional manner
- Provide Concierge service with dining reservations, wineries, entertainment, resort services, shopping, local events, hiking guides, provide detailed maps, driving directions, transportation needs and all other guest amenities and requests
- Review day of arrivals noting special requests, location preferences and the designated VIP status
- Review and prepare all next day guest reservations and the arrivals registration packets
- Observe guest service staff to ensure that established procedures are followed, provide day-to-day guidance and oversight of subordinates
- Assist Front Office Manager/Guest Services Manager with establishing procedures, supervise training, prepares and coordinates schedules, expedites workflow, motivate and create a healthy work environment
- Maintain complete knowledge at all times of hotel amenities, services and hours of operation
- room types, room numbers, property layout and décor
- room rates, special packages, promotions and restrictions
- daily hotel occupancy and expected arrivals/departures
- VIP’s in-house and arrivals
- room availability status for any given day
- scheduled daily group events and activities
- Meet with departing shift to review completed and pending tasks
- day’s activities and items for follow up
- Adhere to all cashiering procedures: open, secure and balance out shift banks, ensure proper credit card procedures are followed at all times, including credit card imprint, credit card authorization and guest signature on registration packets and check transactions during a given shift
- Answers all incoming resort and internal calls within three rings, provide information as needed
- record and relay all messages completely and legibly
- Repeat message, name and phone numbers for accuracy
- Confirm and track all deliveries including guest messages, mail, fax, amenity, laundry, etc
- Communicate pertinent guest information to designated departments or personnel for all special requests, amenity deliver, discrepancies, glitches, etc
- Develop business relationships with local service providers: top restaurants, wineries, local and annual events, babysitters, florists, transportation providers, etc
- Bucket checks to be performed at the end of the day to verify pertinent data
- Coordinate and performs timely wake-up calls to guests upon request
- Clean the work area at the end of the shift, ensuring all items remain in an orderly fashion
- Report any office supplies that are low in stock to manager for reorder including newspaper on a weekly basis to ensure quantity is sufficient for guests’ deliveries
- Complete all items as listed on shift checklists including necessary paperwork
- maintain files and records when needed
- Document maintenance and engineering needs in the front desk log and submit to Manager at the end of the shift
- Operate radio system following established procedures to relay in-house announcements/requests
- Support safe work habits and a safe working environment at all times
- Maintain knowledge of emergency and safety procedures
- Participate and lead continuous improvement efforts
- Performs clerical duties such as typing, proofreading, faxing and sorting mail
- Performs other duties as assigned by manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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