Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $28.00
Work Schedule
Flexible
Day Shifts
Benefits
Paid Time Off
Restaurant discount
Health Insurance
Vision Insurance
Dental Insurance
401K Matching
Paid holidays
volunteer pay
Tuition Reimbursement
Referral bonuses
discounts
Job Description
Fidelity Hotel is a distinguished hospitality establishment located at 1940 E. 6th Street within the historic 103-year-old Baker Building. This adaptive reuse project features 97 guest rooms and suites, each designed with tailored amenities, custom-designed furniture, and thoughtfully curated art that reflect Cleveland's rich heritage and innovative spirit. The hotel offers a full-service restaurant, bar, versatile event and meeting spaces, and a private dining room, making it an ideal destination for both leisure and business travelers. Fidelity Hotel pays homage to Cleveland's longstanding ideals, embodying the city's soul through its design, brand ethos, community programs, and carefully selected amenities. Its... Show More
Job Requirements
- High school diploma or equivalent preferred
- At least 1 year of experience in hotel room operations or luxury hotel environment
- Passion for hospitality
- Excellent communication skills
- Attention to detail
- Proficiency with administrative duties
- Strong computer skills
- Ability to manage time effectively
- Patience and calmness under pressure
- Strong work ethic
- Capacity to work autonomously and collaboratively
Job Qualifications
- High school diploma or equivalent preferred
- Minimum 1 year experience in hotel room operations or luxury hotel setting
- Strong hospitality passion
- Excellent communication skills
- Detail-oriented
- Proficient in administrative duties
- Computer literate with fast software learning ability
- Strong time management and multitasking skills
- Patient and calm in stressful situations
- Strong work ethic
- Ability to work independently and in a team
Job Duties
- Complete all daily shift checklist items
- Organize pre-stay communications and planning with internal departments
- Dispatch guest requests and ensure timely execution and follow-up
- Accurately take hotel reservations
- Confidently check guests in and out
- Respond to guest inquiries and resolve feedback
- Maintain knowledge of guest services and amenities
- Build positive relationships with team members and guests
- Create working schedules for front desk personnel
- Understand and use the Property Management System
- Maintain accuracy in accounting and billing procedures
- Monitor hotel availability, rates, and special events
- Train and develop front office team members
- Engage frequently with guests to ensure satisfaction
- Participate in the Manager on Duty program
- Maintain open communication with departments and management
- Ensure compliance with safety and security procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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