Front Office Supervisor
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
Job Description
The hiring establishment is a reputable hotel known for its commitment to excellent guest service and operational efficiency. With a focus on delivering superior guest experiences, the hotel prides itself on its well-trained staff and high standards in all aspects of hospitality. As a full-service hotel, it offers a wide range of amenities and services designed to meet the needs of both business and leisure travelers. The hotel is dedicated to creating a welcoming environment where guests feel valued and cared for, ensuring their stay is enjoyable and memorable.
The role of Front Desk Supervisor is a critical positi... Show More
The role of Front Desk Supervisor is a critical positi... Show More
Job Requirements
- Customer service experience, preferably in hospitality or related industry
- High school diploma or equivalency education certificate required
- Speak, read, and write in primary language used in the workplace
- Sit, stand, walk, and be in front of a computer for 8+ hours
Job Qualifications
- Customer service experience, preferably in hospitality or related industry
- High school diploma or equivalency education certificate required
- Ability to communicate effectively with guests and team members
- Basic knowledge of hotel management systems
- Strong leadership and interpersonal skills
- Ability to handle guest inquiries and resolve complaints professionally
- Good organizational and multitasking abilities
Job Duties
- Supervise and support all Front Office staff to ensure policies and procedures are followed while welcoming guests
- Review and prepare for daily arrivals and look at business on book at least seven days out on a daily basis
- Hold shift briefings to communicate daily events, VIPs, current hotel offerings, updated policies, weekly training topics, occupancy, day of selling strategy, etc.
- Maintain knowledge of all of hotel outlet offerings, facilities and local area events
- Account for daily yielding, balancing of house with room types/rates, correct settlement of room revenue and ensure credit is established on all accounts in accordance with proper accounting procedures
- Address any credit concerns and communicate any outstanding issues to the next shift manager for follow-up
- Ensure accurate guest data is inputted into HMS profile including comments, history, etc.
- Report and follow up on any guest issues while maintaining a high level of confidentiality with all guest information
- Maintain a detailed log with all guest issues and resolutions
- Communicate hotel's needs to appropriate departments to ensure room availability and open calls are being addressed in a timely manner with follow-up to the guest that issue is satisfactorily resolved
- Assist with implementation of new policies and procedures and also ensure staff has adherence of existing grooming and attendance policies
- Assist with the training process of new hires and identify training needs with existing employees by weekly focus on "topics of the week"
- Drive Hotel scores and share positive feedback and address on an individual basis with any negative feedback
- Maintain a positive and professional environment in guest areas and in back of the house that motivates and inspires the staff
- Must possess basic ability to analyze and understand forecasts and budgets
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Jobs By Filter