FRONT OFFICE SUPERVISOR

Rio Rancho, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $18.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Professional development opportunities

Employee wellness programs

Job Description

Isleta Resort & Casino is a premier hospitality and entertainment destination that combines luxury accommodations with a vibrant gaming experience. Located conveniently to serve both leisure and business travelers, Isleta Resort & Casino is renowned for its commitment to superior guest service, world-class amenities, and a welcoming atmosphere. Offering an extensive gaming floor, diverse dining options, and sophisticated event spaces, the resort caters to a wide variety of guests seeking both relaxation and excitement.

As a Front Office Supervisor at Isleta Resort & Casino, you will play a pivotal role in ensuring that all guest interactions at the Front... Show More

Job Requirements

high school diploma or equivalent
prior experience in front desk or hospitality operations
excellent communication skills
leadership and team management experience
ability to handle guest complaints effectively
willingness to work flexible hours including weekends and holidays
strong organizational skills

Job Qualifications

high school diploma or equivalent
proven experience in front office or hospitality supervisory role
strong communication and interpersonal skills
leadership abilities to manage and motivate a team
problem-solving skills
ability to work in a fast-paced environment
basic computer proficiency

Job Duties

lead the daily operations of the Front Desk, Valet, and Call Center
supervise and guide front office team members
ensure exceptional guest service and satisfaction
resolve guest issues and complaints professionally
manage staff schedules and coordinate team activities
ensure smooth check-in and check-out processes
monitor and maintain high standards of service quality

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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