Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $26.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
401k plan
Educational Assistance Program
Training
Recognition events
Travel Discounts
Job Description
Pacific Hotel Management, LLC is a privately-owned company that manages a portfolio of hotel brands in the Bay Area, including the prestigious InterContinental The Clement Monterey. Situated near major hubs like San Francisco, Oakland Airport, UC Berkeley, and within driving distance to the renowned Napa and Sonoma regions, PHM represents a beacon of hospitality excellence. With a family-oriented, friendly, competitive, and results-driven culture, PHM is dedicated to providing both guest and associate satisfaction. Every associate shares a profound passion for hospitality, contributing to the company’s success through hard work, teamwork, and a commitment to exemplary service. The company offers a... Show More
Job Requirements
- Minimum of high school diploma or equivalent
- minimum of 2 years hotel experience in a supervisory role
- ability to work flexible schedule including weekends and holidays
- knowledge of accounting principles
- proficiency in Microsoft Office and Adobe
- strong English business communication skills
- ability to manage multiple tasks and prioritize
- ability to maintain confidentiality
- physical ability to stand/walk for 8+ hours, walk stairs, stoop, kneel, lift 50 lbs, push/pull 200 lbs
- adherence to business attire and grooming standards
Job Qualifications
- Minimum of high school diploma or equivalent
- minimum of 2 years hotel experience in a supervisory role
- knowledge of hotel functions and local market
- proficiency in Microsoft Office and Adobe
- strong verbal and written English communication skills
- strong interpersonal and multitasking skills
- ability to resolve conflicts professionally
- ability to maintain confidentiality
- ability to adapt to changing situations
- preferred: 4 years customer service experience
- 2 years hospitality experience
- degree or certifications in business management or hospitality
- bilingual or multilingual skills
- prior hotel experience
- emotional intelligence training
Job Duties
- Manage day-to-day operations of the Front Office Department
- supervise, manage, and mentor Front Office Agents
- ensure personalized service to guests upon arrival, during stay, and at departure
- assist with reports, inventory, budgeting, and time tracking system
- maintain professional business attire and grooming standards
- resolve conflicts professionally to ensure guest and associate satisfaction
- work flexible schedule including weekends and holidays
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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