Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $28.00
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
employee wellness initiatives
Job Description
Hotel Forty Five is a distinguished hotel located in the vibrant downtown area of Macon, renowned for offering guests a unique blend of comfort, sophistication, and a welcoming atmosphere. The hotel has cultivated a reputation for excellence in hospitality, providing exceptional service and memorable experiences for travelers and visitors alike. Positioned in the heart of one of Georgia's most culturally rich cities, Hotel Forty Five invites guests to immerse themselves in the local charm while enjoying the high standards of accommodations and amenities that the hotel offers. Whether guests are visiting for business, leisure, or a special event, Hotel Forty... Show More
Job Requirements
- Ability to sit, stand, bend for extended periods of time
- Ability to lift, pull 40 lbs
- Ability to communicate clearly
- Ability to work long hours as needed
- Ability to work 2nd shift (3pm - 11pm)
- Make sound judgments quickly
- Work on multiple tasks, making appropriate progress towards deadlines
- Able to work independently, take direction, and provide direction to others
- Manage differing personalities within the property, the resort, and the community
- Maintain the highest degree of confidentiality
- Ability to work effectively in stressful, high-pressure situations
- Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Job Qualifications
- Previous hospitality supervisory experience
- Experience in hotel Front Desk positions
- High school diploma, equivalent, or higher
- Previous Opera PMS experience is a plus
- Excellent communication skills, both written and verbal
- Ability to use technology, e.g., tablets, iPads, and computers
- Top notch phone and customer service skills
- Prior experience with coaching and training a team
- Strong sense of ownership in everything that you do
- Proven experience in guest relations
Job Duties
- Assist in management, training, motivation, and coaching Front Desk staff to embody hotel culture and provide guests with highest level of service
- Know all functions to showcase the resort and its unique story to each guest
- Oversee Front Desk team in all front desk functions including check in and out procedures, luggage handling, concierge, etc.
- Serve as initial point of escalation in any guest inquiries, issues, or concerns
- Coordinate with other hotel departments to deliver top level experience for guests
- Assist in creating and managing department schedules
- Follow all hotel policies and procedures as outlined in team member handbook
- Serve as property Manager on Duty in absence of senior leadership
- Ensure team follows scheduled shifts, and follows break and lunch requirements
- Other necessary duties as reasonably assigned by manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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