Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $28.00
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Employee wellness programs
Job Description
Hotel Forty Five is a distinguished hotel located in the vibrant downtown area of Macon. Nestled in the heart of the city, this hotel offers guests a unique blend of comfort, elegance, and personalized hospitality. With a focus on creating memorable guest experiences, Hotel Forty Five takes pride in its welcoming atmosphere, exceptional service, and commitment to quality. As a respected establishment in the hospitality industry, it attracts guests looking for a sophisticated and enjoyable stay whether they are visiting for business or leisure. Emphasizing a vibrant and community-centered environment, Hotel Forty Five is an ideal choice for travelers seeking... Show More
Job Requirements
- High school diploma, equivalent, or higher
- Previous hospitality supervisory experience
- Experience in hotel front desk positions
- Excellent communication skills, both written and verbal
- Ability to use technology, e.g., tables, iPads, and computers
- Top notch phone and customer service skills
- Ability to sit, stand, bend for extended periods of time
- Ability to lift, pull 40 lbs
- Ability to communicate clearly
- Ability to work long hours as needed
- Ability to work 2nd shift (3pm - 11pm)
- Make sound judgments quickly
- Work on multiple tasks, making appropriate progress towards deadlines
- Able to work independently, take direction, and provide direction to others
- Manage differing personalities within the property, the resort, and the community
- Maintain the highest degree of confidentiality
- Ability to work effectively in stressful, high-pressure situations
- Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Job Qualifications
- Previous hospitality supervisory experience
- Experience in hotel front desk positions
- High school diploma, equivalent, or higher
- Previous Opera PMS experience is a plus
- Excellent communication skills, both written and verbal
- Ability to use technology, e.g., tables, iPads, and computers
- Top notch phone and customer service skills
- Prior experience with coaching and training a team
- Strong sense of ownership in everything that you do
- Proven experience in guest relations
Job Duties
- Assist in management, training, motivation, and coaching Front Desk staff to embody hotel culture and provide guests with highest level of service
- Know all functions to showcase the resort and its unique story to each guest
- Oversee Front Desk team in all front desk functions including check in and out procedures, luggage handling, concierge, etc.
- Serve as initial point of escalation in any guest inquiries, issues, or concerns
- Coordinate with other hotel departments to deliver top level experience for guests
- Assist in creating and managing department schedules
- Follow all hotel policies and procedures as outlined in team member handbook
- Serve as property Manager on Duty in absence of senior leadership
- Ensure team follows scheduled shifts, and follows break and lunch requirements
- Other necessary duties as reasonably assigned by manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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