Job Overview
Employment Type
Hourly
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
Highgate Hotels is a leading real estate investment and hospitality management company that oversees more than $15 billion in assets worldwide. With a portfolio exceeding 400 hotels spanning across North America, Europe, the Caribbean, and Latin America, Highgate has established itself as a pioneer in the hospitality industry for over 30 years. This company is known for its innovative approach, providing expert guidance throughout all stages of the property lifecycle—from initial planning and development to recapitalization and disposition. Highgate’s commitment to excellence is reflected in its diverse portfolio, which includes bespoke lifestyle hotel brands, legacy brands, and independent hotels and... Show More
Job Requirements
- High school diploma or equivalent
- Experience in hotel or related field preferred
- Computer experience required
- Customer service experience preferred
- Ability to stand for entire shift
- Flexible hours including long shifts
- Exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently
- Maintain warm and friendly demeanor
- Supervise front office team members
- Effective verbal and written communication skills
- Able to listen and clarify concerns
- Capable of multitasking and prioritizing functions
- Attend all required meetings and trainings
- Maintain regular attendance
- Adhere to personal appearance and grooming standards
- Comply with company standards and regulations
- Identify problems and implement solutions
- Able to handle problems effectively
- Understand and apply complex information
- Capable of cross-training in other hotel areas
- Maintain confidentiality
- Show initiative and anticipate needs
Job Qualifications
- College coursework in related field helpful
- Experience in a hotel or related field preferred
- High school diploma or equivalent required
- Computer experience required
- Customer services experience preferred
- Flexible and long hours sometimes required
- Ability to stand during entire shift
- Must be able to effectively communicate verbally and written
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
- Must be able to multitask and prioritize departmental functions
Job Duties
- Greet and welcome all guests approaching the front desk in accordance with company standards
- Maintain proper operation of the PBX console and ensure that all hotel standards are met
- Answer guest inquiries about hotel services, facilities, and hours of operation
- Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms
- Review front office log and trace file daily
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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