Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
Employee assistance program
Supplemental benefits
401K Matching
Employee Discount Program
Vacation Time
Sick Time
Job Description
The hiring establishment is a reputable hotel known for its commitment to delivering exceptional guest service and maintaining high operational standards. As a well-established player in the hospitality industry, the hotel offers a warm and professional environment where every staff member contributes to creating memorable guest experiences. It operates in the hotel and lodging sector, emphasizing quality, guest satisfaction, and team collaboration to uphold its brand's distinguished reputation.
This role is for a Front Office Supervisor, a pivotal position within the hotel's front desk operations. This role involves oversight of daily activities at the front desk, ensuring that all guest... Show More
This role is for a Front Office Supervisor, a pivotal position within the hotel's front desk operations. This role involves oversight of daily activities at the front desk, ensuring that all guest... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years of experience in front desk operations within the hospitality industry
- Previous supervisory or leadership experience preferred
- Familiarity with hotel property management systems and reservation platforms
- Proven track record of delivering excellent customer service and managing guest relations
- Proficient in front office systems (PMS) and basic office software
- Strong leadership and team-building skills
- Excellent communication and interpersonal abilities
- Detail-oriented with strong organizational skills and multitasking capability
- Ability to remain calm and professional in high-pressure situations
- Genuine passion for hospitality and creating memorable guest experiences
Job Qualifications
- Minimum 2 years of experience in front desk operations within the hospitality industry
- Previous supervisory or leadership experience preferred
- Familiarity with hotel property management systems and reservation platforms
- Proven track record of delivering excellent customer service and managing guest relations
- High school diploma or equivalent required
- Associate or Bachelor’s degree in Hospitality Management or related field preferred but not required
Job Duties
- Supervise and mentor front desk staff to deliver outstanding customer service that reflects the hotels brand standards
- Coordinate with housekeeping, concierge, and other departments to ensure smooth guest experiences
- Handle guest concerns and resolve issues promptly and effectively, turning challenges into positive experiences
- Assist in training new employees and fostering a collaborative, motivated team environment
- Assist in requesting, organising, delivering special amenities to guests
- Organize in-room decor for guests to celebrate special occasions
- Monitor daily front office operations, including managing shift schedules, cash handling, ensuring accuracy in billing and room assignments
- Assist in answering phones in PBX
- Assist in rooms control desk
- Assist in room reservations
- Assist bell services and baggage storage
- Support management in implementing new processes and technology enhancements to improve front desk efficiency
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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