Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
Employee assistance program
401K Matching
Employee Discount Program
vacation
Sick Time
Job Description
The hiring organization is a distinguished hotel renowned for delivering exceptional hospitality services and creating memorable guest experiences. This establishment prides itself on maintaining high standards in guest service, operational efficiency, and employee development within the competitive hospitality industry. Focused on fostering a welcoming environment, the hotel offers a wide range of amenities and services designed to meet diverse guest needs and preferences, positioning itself as a preferred destination for travelers seeking comfort, convenience, and quality customer care.
The role of Front Office Supervisor is a critical position within the hotel’s front desk operations team. This role primarily involves supe... Show More
The role of Front Office Supervisor is a critical position within the hotel’s front desk operations team. This role primarily involves supe... Show More
Job Requirements
- High school diploma or equivalent
- minimum 2 years of experience in front desk operations within the hospitality industry
- previous supervisory or leadership experience preferred
- familiarity with hotel property management systems and reservation platforms
- ability to handle guest concerns effectively
- strong communication and interpersonal skills
- proficiency in front office systems and basic office software
- ability to work in a fast-paced, high-pressure environment
- excellent organizational and multitasking skills
Job Qualifications
- Minimum 2 years of experience in front desk operations within the hospitality industry
- previous supervisory or leadership experience preferred
- familiarity with hotel property management systems and reservation platforms
- proven track record of delivering excellent customer service and managing guest relations
- strong leadership and team-building skills with a hands-on approach
- excellent communication and interpersonal abilities
- detail-oriented with strong organizational skills and multitasking capability
- ability to remain calm and professional in high-pressure situations
- proficient in front office systems (PMS) and basic office software
- a genuine passion for hospitality and creating memorable guest experiences
Job Duties
- Supervise and mentor front desk staff to deliver outstanding customer service that reflects the hotel’s brand standards
- coordinate with housekeeping, concierge, and other departments to ensure smooth guest experiences
- handle guest concerns and resolve issues promptly and effectively, turning challenges into positive experiences
- assist in training new employees and fostering a collaborative, motivated team environment
- assist in requesting, organising, delivering special amenities to guests
- organize in-room decor for guests to celebrate special occasions
- monitor daily front office operations, including managing shift schedules, cash handling, ensuring accuracy in billing and room assignments
- assist in answering phones in PBX
- assist in rooms control desk
- assist in room reservations
- assist bell services and baggage storage
- support management in implementing new processes and technology enhancements to improve front desk efficiency
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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