Front Office Supervisor
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $17.00
Work Schedule
Flexible
Night Shifts
Benefits
Team Driven and Values Based Culture
Medical
Dental
Vision
vacation
Holiday pay
Employee assistance program
Career growth opportunities
Reduced room rates
401(k)
employee discount
Flexible Schedule
Flexible spending account
Life insurance
Parental leave
Referral program
Job Description
Maadaadizi Investments is a prominent hospitality investment company committed to excellence in the hospitality sector with a focus on delivering unmatched guest experiences and developing strong community ties. They operate notable properties such as the Embassy Suites Oklahoma City Will Rogers World Airport located in Oklahoma City, Oklahoma. This specific hotel is strategically positioned near the airport, offering guests convenience along with luxury accommodations, high-quality services, and attentive staff dedicated to making each stay memorable. The Embassy Suites by Hilton brand is recognized for its suite-style rooms, excellent amenities including complimentary cooked-to-order breakfast and evening receptions, and superior customer service... Show More
Job Requirements
- 2+ years of front office/guest relations experience including supervisory training/experience in a hotel
- Extensive knowledge of the Hilton Honors and/or IHG programs preferred
- Must be at least 18 years of age or older
- High school diploma/GED - preferred but not mandatory
- Thorough organization and time management skills to complete tasks efficiently and timely
- Ability to multi-task and work with a sense of urgency in a fast-paced environment
- Ability to effectively deal with guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
- Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
- Ability to listen effectively and to speak English clearly to communicate with customers and employees and prepare written complex reports of room availability and revenues generated
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank
- Able to perform all essential duties and responsibilities with or without reasonable accommodation
Job Qualifications
- 2+ years of front office/guest relations experience including supervisory training/experience in a hotel
- Extensive knowledge of the Hilton Honors and/or IHG programs preferred
- Must be at least 18 years of age or older
- High school diploma/GED - preferred but not mandatory
- Thorough organization and time management skills to complete tasks efficiently and timely
- Ability to multi-task and work with a sense of urgency in a fast-paced environment
- Ability to effectively deal with guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
- Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
- Ability to listen effectively and to speak English clearly to communicate with customers and employees and prepare written complex reports of room availability and revenues generated
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank
- Able to perform all essential duties and responsibilities with or without reasonable accommodation
Job Duties
- Assist in supervising the front desk function
- Ensure staff are properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety, and emergency procedures
- Monitor performance and recommend corrective or disciplinary action and alert management of potentially serious issues
- Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- Perform other duties as assigned which may include guest room tours, concierge services, bell assist, and any special guest requests
- Assist the Front Office Managers on system training and executing all Front Office procedures
- Routinely check in/check-out guests, answer phones, make reservations, and assist staff with job functions
- Respond appropriately to guest complaints
- Make appropriate service recovery gestures in accordance with established guidelines
- Promote teamwork and quality service through daily communication and coordination with other departments
- Assist Front Office Managers in the execution of their duties as requested/needed
- Perform the duties of Guest Service Agent and Telephone Operator in a friendly and courteous manner to ensure guest satisfaction
- Overnight shifts may be required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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