Front Office Supervisor

Denver, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $21.00 - $22.15

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) matching

Wellness Support

life and disability coverage

Savings accounts

tuition aid

Travel and lodging perks

Job Description

Stonebridge is a respected hospitality company known for its dedication to providing exceptional guest experiences across its portfolio of hotels and resorts. With a strong emphasis on quality service and employee development, Stonebridge has built a reputation for maintaining high standards in the hotel industry. The company fosters an inclusive and supportive work environment, promoting equal employment opportunities regardless of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. This commitment ensures a diverse workforce and a culture of respect and collaboration. Stonebridge also offers competitive pay... Show More

Job Requirements

2+ years of front office or guest services supervisory experience in a hotel or hospitality environment
Strong leadership and supervisory skills
Excellent communication and interpersonal skills
Proficiency in property management systems
Ability to manage guest issues and resolve complaints professionally
Experience with scheduling and training staff
Strong organizational skills
Ability to stand and walk for extended periods
Ability to lift and carry objects up to 20 lbs occasionally
Flexible schedule including availability for evenings, weekends, and holidays

Job Qualifications

2+ years of front office or guest services supervisory experience in a hotel or hospitality environment
Strong leadership and supervisory skills with the ability to manage a team effectively
Excellent communication and interpersonal skills to interact with guests, staff, and management
Proficiency in property management systems, reservations, and check-in/check-out processes
Ability to manage guest issues and resolve complaints in a professional and timely manner
Experience with scheduling, training, and staff development
Strong organizational skills with attention to detail to ensure smooth front office operations

Job Duties

Ensure that guests are greeted, checked in, and allocated rooms promptly and courteously
Oversee adherence to check-in procedures, ensuring accurate guest information and billing details
Be available to handle guest problems or complaints in a timely manner
Ensure rooms are maintained to the company's established standards
Maximize room occupancy while adhering to the overbooking policy
Maintain effective communication between reservations, front office, and other departments such as housekeeping
Ensure that all guest charges are accurately entered and that accounts are balanced daily
Supervise and expedite the check-out process for departing guests
Ensure efficient delivery and collection of luggage to and from guest rooms
Oversee and maintain cleanliness and order in all front office areas
Conduct performance evaluations and identify training needs for front office staff
Act as Duty Manager when required and attend management meetings as necessary

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: