Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.50 - $1.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid vacation
Discounted parking
Free Employee Meals
hotel discounts
Restaurant Discounts
Job Description
AHC Hospitality is a distinguished hospitality group representing a dynamic portfolio of hotels, restaurants, and resorts that stretch from comfortably casual to lavishly appointed venues. The company takes pride in delivering exceptional guest experiences across all touchpoints, ensuring that every interaction leaves a lasting impression. With a diverse range of properties including the renowned Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown, AHC Hospitality provides a wide array of opportunities that cater to different personalities, skillsets, and career aspirations. The company fosters a culture that values the success of its associates as... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in hotel front desk or guest services role
- availability to work varied shifts including weekends
- strong organizational and multitasking abilities
- ability to maintain professionalism under pressure
- knowledge of local area and amenities
- proficiency in relevant software and technology
- excellent problem-solving skills
- adherence to company dress code and appearance standards
Job Qualifications
- Experience in front desk supervision or a related hospitality role
- knowledge of front desk operations and property management systems such as PMS, MARSHA, MICROS, Saflok, Outlook and Guestware
- strong leadership and team management skills
- excellent communication and interpersonal skills
- ability to train and develop new staff
- customer service oriented with a focus on guest satisfaction
- understanding of Marriott and AHC front office standard operating procedures
- proficiency in handling financial transactions and cash bank outs
Job Duties
- Supervise front desk staff to ensure that they are adhering to all hotel policies, procedures, regulations and standards, while striving towards guest satisfaction
- perform front desk agent and at your service responsibilities
- responsible for training of new hires and aiding in their development as a front desk agent and at your service agent
- responsible for the efficiently and professionally running of the front desk, including relationships with other departments
- ensure smooth check-in and check-out of all guests, through properly handling guest accounts
- work to complete guest requests and handle guest opportunities at first contact
- complete inventory for office supplies and inform managers when ordering is needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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