Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Rotating Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
Employee assistance program
401K Matching
Employee Discount Program
Vacation Time
Sick Time
Job Description
Hilton Scottsdale Resort and Villas is a renowned hospitality establishment located in Scottsdale, Arizona, known for providing luxury accommodations, exceptional guest service, and memorable experiences. As part of the Hilton brand, this resort and villas destination combines upscale comfort with the natural beauty of the Scottsdale area, including breathtaking desert landscapes and close proximity to premier golf courses and cultural attractions. The resort focuses on delivering an inviting and seamless experience to its guests, emphasizing professional service, attention to detail, and hospitality excellence throughout its operations. Hilton Scottsdale Resort and Villas is committed to maintaining a high standard of guest... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years of experience in front desk operations within the hospitality industry
- Previous supervisory or leadership experience preferred
- Familiarity with hotel property management systems and reservation platforms
- Proven track record of delivering excellent customer service and managing guest relations
- Successful completion of a criminal background check
- Ability to remain calm and professional in high-pressure situations
- Strong leadership and team-building skills
- Excellent communication and interpersonal abilities
- Detail-oriented with strong organizational skills and multitasking capability
- Proficient in front office systems and basic office software
- Genuine passion for hospitality and creating memorable guest experiences
Job Qualifications
- Minimum 2 years of experience in front desk operations within the hospitality industry
- Previous supervisory or leadership experience preferred
- Familiarity with hotel property management systems and reservation platforms
- Proven track record of delivering excellent customer service and managing guest relations
- High school diploma or equivalent required
- Associate or Bachelor's degree in Hospitality Management or related field preferred but not required
Job Duties
- Supervise and mentor front desk staff to deliver outstanding customer service that reflects the hotel's brand standards
- Coordinate with housekeeping, concierge, and other departments to ensure smooth guest experiences
- Handle guest concerns and resolve issues promptly and effectively, turning challenges into positive experiences
- Assist in training new employees and fostering a collaborative, motivated team environment
- Assist in requesting, organising, delivering special amenities to guests
- Organize in-room decor for guests to celebrate special occasions
- Monitor daily front office operations, including managing shift schedules, cash handling, ensuring accuracy in billing and room assignments
- Assist in answering phones in PBX
- Assist in rooms control desk
- Assist in room reservations
- Assist bell services and baggage storage
- Support management in implementing new processes and technology enhancements to improve front desk efficiency
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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