Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible Schedule
Job Description
This position is with a reputable hotel known for its exceptional guest services and professional hospitality management. The hotel has built a strong reputation in the hospitality industry by prioritizing comfort, convenience, and customer satisfaction. As a dynamic and growing entity, it offers a comprehensive range of lodging, dining, and leisure experiences to guests from around the world. With an emphasis on personalized service, this hotel provides an inviting atmosphere that is both welcoming and efficient. The organizational culture is focused on teamwork, continuous improvement, and delivering memorable experiences to every visitor. The firm is committed to upholding high standards... Show More
Job Requirements
- Ability to calmly work with high demand and or upset guests
- high work ethic and self initiative
- may be required to work varying schedules to include nights weekends and holidays
- someone who enjoys working as and being part of a team that provides great experiences for our guests
Job Qualifications
- Experience in front office supervision or management
- knowledge of front office operations and MICROS system
- strong communication and interpersonal skills
- ability to work under pressure and multitask
- excellent organizational and leadership abilities
- high school diploma or equivalent
Job Duties
- Ensure proper staffing levels of front office associates including interviewing hiring supervising training and scheduling front desk agents and guest service aides bell staff concierge staff and PBX operators
- have complete understanding of Front Office staffs roles and duties and be able to perform duties at any given time
- accurately manage and operate the MICROS system at the front office including all daily transactions and those which are not performed often
- accurately check AM and PM discrepancy reports
- communicate with Housekeeping and Engineering Departments regarding guest rooms requests and maintenance requests needs
- efficiently process guest requests to the appropriate departments
- greet and communicate cordially with guests promptly and professionally checking them in and out of the hotel answering questions and assisting guests with needs
Job Location
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