Front Office Supervisor

Baton Rouge, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $18.00 - $28.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Health Savings Account with Company Match

401(k) retirement plan with company match

Paid Vacation and Sick Days

Sonesta Hotel Discounts

educational assistance

Paid parental leave

Company paid life insurance

Company Paid Short Term and Long Term Disability Insurance

Various Employee Perks and Discounts

hospital indemnity

critical illness insurance

accident insurance

Job Description

Sonesta is a renowned hospitality company committed to delivering exceptional guest experiences across its diverse portfolio of hotels and resorts. Known for its dedication to quality service, Sonesta operates in various segments of the hospitality industry, including luxury, upscale, and extended stay hotels. With a rich tradition of hospitality excellence, Sonesta prides itself on creating welcoming environments where guests feel valued and cared for. The company fosters a culture of inclusivity, growth, and teamwork, offering employees opportunities for professional development and career advancement. Sonesta’s mission centers around delivering memorable stays through attentive service, innovative amenities, and a deep understanding of... Show More

Job Requirements

High school diploma or equivalent
two years of previous hotel experience
ability to speak, read, and write fluent English
professional verbal and written communication skills
experience with Microsoft Office and Opera systems
valid driver's license
will be required to obtain a ServSafe certification
may be required to obtain a TIPS certification
frequently standing up, bending, climbing, kneeling, and moving about the facility
carrying, lifting or pulling items weighing up to 50 pounds
frequently handling objects and equipment
will be required to work mornings, evening, weekends, and holidays

Job Qualifications

High school diploma or equivalent
two years of previous hotel experience
previous background from the extended stay industry preferred
ability to speak, read, and write fluent English
professional verbal and written communication skills
mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
problem solving, reasoning, motivating, organizational and training abilities preferred
will be required to obtain a ServSafe certification
may be required to obtain a TIPS certification
experience with Microsoft Office and Opera systems
valid driver's license

Job Duties

Deliver on the promise of Sonesta Service in all interactions with guests and clients
manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel
ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures
ensure all staff has the supplies needed to effectively carry out their job functions
supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information
responsible for the supervision of the security of cash, credit card transactions, and guest information
supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing
work with the hotel's property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions
establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff
ensure guest special requests are fulfilled and proper delivery of guest services is delivered
supervise the daily execution of the shoppe and the pour by ensuring each is stocked and maintained in an orderly and appealing manner
establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction
respond to guest complaints or concerns in a prompt and professional manner
promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
register guests, issue room keys, provide information on hotel services and room location
answer phones in a prompt and courteous manner
supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s)
communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
regularly sell hotel rooms through direct client contact
ensure compliance with federal, state and local laws regarding health, safety, and alcohol services
perform other duties as assigned

Job Location

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