Job Overview
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Employee wellness programs
Job Description
The Santa Ana Star Casino Hotel is a distinguished establishment owned and operated by the Pueblo of Santa Ana. Known for combining luxurious comforts with a rich cultural heritage, this premier destination offers guests a memorable experience through exceptional hospitality, gaming, and amenities. The resort boasts a highly regarded casino, a variety of dining options, a relaxing pool, a well-equipped business center, and a modern fitness center. It is committed to providing an engaging and culturally respectful atmosphere that honors the traditions of the Santa Ana Pueblo while catering to a diverse clientele seeking both entertainment and relaxation in a... Show More
Job Requirements
- Preference is given to qualified Santa Ana Tribal Members
- strong knowledge in PMS with V1 experience preferred
- strong interpersonal, motivational, and leadership qualities
- experience in interviewing, hiring, and training team members
- planning, assigning, and directing work
- appraising performance
- rewarding and disciplining team members
- smartphone capable of running company applications and communication systems is required
- proficiency in smartphone use for company applications, email, and text
- must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license
Job Qualifications
- Strong knowledge of Property Management Systems, preferably V1
- demonstrated leadership and motivational skills
- experience in interviewing, hiring, training, and managing staff performance
- excellent interpersonal and communication skills
- ability to multi-task and work effectively in a fast-paced environment
- proficiency with smartphones and company applications
- ability to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license
- strong problem-solving and conflict resolution skills
- detail oriented and well organized
Job Duties
- Assist the Front Office Management team in creating and implementing an effective front and back of house strategy
- assist in managing room inventory to maintain highest possible occupancy and ADR
- maintain procedures for credit control, financial transactions, guest security, and emergency protocols
- guide and support Front Office Agents in daily responsibilities and operations
- review and address departmental guest complaints ensuring timely corrective action
- control the daily host block for suites and special room blocks
- communicate with other departments to ensure proper handling of guests and groups
- review performance, productivity, and efficiency of team members including periodic evaluations
- handle guest complaints and support guest service programs
- understand and enforce departmental and company policies and procedures
- exhibit passion for hospitality and gaming to enhance guest experience
- take personal responsibility for delivering excellent guest service
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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