Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $24.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
flexible scheduling
Job Description
Our hospitality establishment is a renowned hotel committed to delivering exceptional guest experiences through strategic management and seamless operations. As a premier destination for travelers, our hotel prides itself on maintaining high standards of service, luxury accommodations, and attention to guest needs. We operate with a team-oriented approach and emphasize the importance of coordination across departments to ensure smooth functioning and guest satisfaction. We seek professionals who share our dedication to excellence and are eager to contribute to the continued growth and success of our hotel.
The Rooms Controller role is a pivotal position within our hotel, responsible for ov... Show More
The Rooms Controller role is a pivotal position within our hotel, responsible for ov... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Basic proficiency in computer systems and property management software
- Ability to stand and walk for extended periods
- Frequent use of hands for data entry and office equipment
- Ability to lift and move luggage up to 70 pounds occasionally
- Visual and auditory acuity sufficient for guest interaction and computer work
- Ability to handle challenging situations with professionalism and patience
- Availability to work flexible hours including weekends, holidays, and varying shifts
- Strong communication skills
- Attention to detail and accuracy
- Commitment to follow safety policies and procedures
Job Qualifications
- Previous guest service or customer service experience preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving ability
- Basic math and computer skills
- Ability to remain calm and professional in high-pressure or emergency situations
- Fluency in English required
- Additional languages a plus
- Ability to work independently and as part of a team
- Flexible availability, including weekends, holidays, and varying shifts
- Professional appearance and demeanor required
- Completion of all required training
Job Duties
- Maintain complete knowledge of all room types, including standard rooms, junior suites, and luxury suites
- Ensure room inventory accuracy across the Property Management System, Revenue Management System, and Reservations System
- Monitor room categories, bedding availability (up to three days in advance), and amenity requests (up to seven days in advance) to prevent overbooking
- Review billing accuracy and identify duplicate reservations to maximize profitability and service quality
- Manage and verify daily status of Out of Order and Out of Service rooms
- Coordinate with Housekeeping, Engineering, Front Desk, and communicate updates to Revenue Management
- Work closely with Housekeeping to ensure room readiness, communicate special requests, and clear departures
- Monitor arrivals to ensure rooms are ready by check-in time
- Pre-block rooms for early arrivals, VIPs, and guests with special needs
- Assign upgraded room types for VIPs while managing inventory for front desk revenue-generating upgrades
- Review, track, and accommodate room changes or late check-out requests when possible
- Coordinate room moves and expedite accommodations for guests waiting on room availability
- Ensure special reservations are handled accurately and without error
- Review group resumes and communicate relevant details to all departments
- Block group rooms and special requests
- Coordinate pre-registration and check-in procedures for arriving groups
- Provide professional service to internal and external customers, handling challenging situations with patience and diplomacy
- Resolve conflicts, collect accurate information, and keep supervisors informed of issues or safety concerns
- Enter and track data using property systems
- Run daily and periodic reports
- Perform guest accounting functions, post charges, balance cash banks, and ensure accurate financial records
- Resolve guest complaints within scope of authority or escalate to management as needed
- Report unusual events, missing items, disruptive behavior, or safety issues to management and/or Security
- Follow all safety policies, OSHA requirements, PPE usage, and HAZMAT procedures
- Report unsafe conditions or defective equipment promptly
- Report to work as scheduled and on time
- Perform Guest Services Agent duties during peak periods as needed
- Welcome and register guests, issue key cards, verify payment methods, and provide information on hotel amenities
- Handle incoming calls and process walk-in and telephone reservations accurately
- Participate in training sessions, meetings, and briefings
- Monitor guest satisfaction scores and work to improve overall guest experience
- Report maintenance needs, unsafe conditions, or accidents to management
OysterLink focuses on restaurant and hospitality jobs.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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