Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $24.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
[Company Name] is a leading establishment in the hospitality industry, known for its commitment to providing exceptional guest experiences and maintaining high standards of service excellence. Operating as a dynamic hotel property, the company offers luxurious accommodations, premium guest services, and state-of-the-art facilities to meet the needs of travelers from around the world. With a strong focus on guest satisfaction and operational efficiency, [Company Name] has earned a reputation for delivering comfort, convenience, and memorable stays to all its visitors.
The Rooms Controller plays a critical role within the hotel’s operational team by managing room inventory and booking strategie... Show More
The Rooms Controller plays a critical role within the hotel’s operational team by managing room inventory and booking strategie... Show More
Job Requirements
- Ability to stand and walk for extended periods
- Frequent use of hands for data entry and office equipment
- Ability to lift and move luggage up to 70 pounds occasionally
- Visual and auditory acuity sufficient for guest interaction and computer work
- Work primarily indoors with moderate noise levels and occasional exposure to dust, odors, or perfumes
Job Qualifications
- Previous guest service or customer service experience preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving ability
- Basic math and computer skills
- Ability to remain calm and professional in high-pressure or emergency situations
- Fluency in English required
- Additional languages a plus
- Ability to work independently and as part of a team
- Flexible availability including weekends, holidays, and varying shifts
- Professional appearance and demeanor required
- Completion of all required training
Job Duties
- Maintain complete knowledge of all room types
- Ensure room inventory accuracy across PMS, Revenue Management System, and Reservations System
- Monitor room categories, bedding availability, and amenity requests to prevent overbooking
- Review billing accuracy and identify duplicate reservations
- Manage and verify daily status of Out of Order and Out of Service rooms
- Coordinate with Housekeeping, Engineering, Front Desk, and communicate updates to Revenue Management
- Work closely with Housekeeping to ensure room readiness and communicate special requests
- Monitor arrivals to ensure rooms are ready by check-in time
- Pre-block rooms for early arrivals, VIPs, and guests with special needs
- Assign upgraded room types for VIPs while managing inventory for front desk upgrades
- Review, track, and accommodate room changes or late check-out requests
- Coordinate room moves and expedite accommodations for waiting guests
- Ensure special reservations are handled accurately
- Review group resumes and communicate relevant details to all departments
- Block group rooms and special requests
- Coordinate pre-registration and check-in procedures for arriving groups
- Provide professional service to internal and external customers
- Resolve conflicts and keep supervisors informed
- Enter and track data using property systems
- Run daily and periodic reports
- Perform guest accounting functions and balance cash banks
- Resolve guest complaints within scope of authority
- Report unusual events and safety issues
- Follow all safety policies and OSHA requirements
- Report unsafe conditions or defective equipment
- Report to work as scheduled and on time
- Perform Guest Services Agent duties during peak periods
- Welcome and register guests, issue key cards, verify payment methods
- Handle incoming calls and process reservations
- Participate in training sessions and meetings
- Monitor guest satisfaction scores
- Report maintenance needs or unsafe conditions
A simple hiring platform for hospitality businesses.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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