Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
hourly pay
tip pooling
Paid Time Off
Holiday pay
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
401k plan
HSA plan
Fsa plan
Referral Bonus
Employee assistance program
Discounted lodging
Discounted dining
Discounted spa
Discounted golf
Discounted retail
Online Learning Platform
volunteer opportunities
Job Description
The Wren is a vibrant hospitality establishment known for its dedication to providing exceptional guest experiences. As a part of Columbia Hospitality, The Wren benefits from a strong foundation rooted in values-driven culture and a commitment to creating memorable moments for every guest. Columbia Hospitality is renowned for its people-first approach, cultivating an inclusive, supportive, and engaging work environment. This organization embraces diversity and values fresh perspectives, ensuring a welcoming atmosphere for both employees and guests. The Wren, as a dynamic hotel, prides itself on delivering exceptional service through a team-oriented approach, where every staff member contributes to a seamless... Show More
Job Requirements
- High school diploma or equivalent
- Must have hospitality or customer service experience preferred
- Ability to use property management systems
- Excellent communication and interpersonal skills
- Ability to handle cash and use POS systems preferred
- Must hold a valid driver's license
- Flexibility to work weekends, holidays, and peak hours
- Ability to work in a fast-paced, dynamic environment
Job Qualifications
- Previous hospitality or customer service experience preferred
- Previous experience in cash handling and computerized Point of Sale system preferred
- Strong written and verbal communication skills required
- Valid Drivers License
Job Duties
- Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards
- Be knowledgeable and proficient with the property management system (Opera cloud)
- Establishes appropriate credit at time of guest check-in
- issues room keys and familiarizes guests with the services and areas of the property
- Manages guest issues effectively, keeping in mind both the guest's needs and business objectives
- Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed
- Conduct adequate follow-up with both guest and fellow team members
- Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest
- Responsible for safely parking, retrieving, and managing guest vehicles in a courteous and efficient manner
- Looking for team members with flexible schedules, but must be available to work weekends, including peak hours and holidays as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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