Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $18.00 - $19.00
Work Schedule
Standard Hours
Day Shifts
Benefits
hourly pay
tip pooling
Paid Time Off
Holiday pay
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
401k
HSA plans
FSA plans
Referral Bonus
Discounted lodging
Discounted dining
Discounted spa
Discounted golf
Discounted retail
Employee assistance program
volunteer opportunities
Committee participation
Online Learning Platform
Job Description
The Lodge at Columbia Point is a prestigious hospitality establishment known for providing exceptional guest experiences in a warm and inviting atmosphere. As part of Columbia Hospitality, a company dedicated to principles of inclusivity, respect, and exceptional service, The Lodge at Columbia Point offers a unique destination for travelers seeking comfort, natural beauty, and high-quality amenities. The Lodge prides itself on not only its beautiful location and well-appointed facilities but also on its commitment to a values-driven culture that prioritizes employee growth, inclusivity, and guest satisfaction across all levels of its operations. Columbia Hospitality, the parent organization, is renowned for... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous hospitality or customer service experience preferred
- Proficiency with property management systems
- Experience with cash handling and Point of Sale systems preferred
- Strong communication and interpersonal skills
- Ability to manage multiple tasks in a fast-paced environment
- Professional demeanor and good judgment
Job Qualifications
- Previous hospitality or customer service experience preferred
- Previous experience in cash handling and computerized Point of Sale system preferred
- Strong written and verbal communication skills required
Job Duties
- Possesses a working knowledge of the front desk efficiently handling the check-in and checkout processes according to hotel procedures and standards
- Be knowledgeable and proficient with the property management system
- Operate the PBX and Radio paging system according to procedures
- Establishes appropriate credit at time of guest check-in issues room keys and familiarizes guests with the services and areas of the property
- Manages guest issues effectively keeping in mind both the guest’s needs and business objectives
- Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed
- Conduct adequate follow-up with both guest and fellow team members
- Makes restaurant transportation activity or entertainment reservations on behalf of the guest
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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