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Front Office Receptionist (Full-Time)
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.25 - $16.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Vision Insurance
Dental Insurance
short term disability
long term disability
Life insurance
401K with company match
Paid Time Off
Holiday pay
Uniform allowance
Continuing education reimbursement
Free parking
Job Description
Family Practice Associates (FPA), established in 1983 by Dr. Jeffrey Foxx, is one of the largest family practice groups in Central Kentucky, dedicated to providing comprehensive family-centered medical care. Over the years, FPA has expanded into a highly respected network of over 20 primary care providers that include physicians, nurse practitioners, physician assistants, and a marriage and family therapist. This multidisciplinary team works together to serve patients of all ages, from infancy to adulthood, with a focus on continuous, quality care across various stages of life.
FPA is renowned for its commitment to high standards of care, evidenced by it... Show More
FPA is renowned for its commitment to high standards of care, evidenced by it... Show More
Job Requirements
- Must be willing to travel between both locations Hamburg and Brannon Crossing
- graduate of a medical office related training program or a minimum of high school graduate, preferably with medical office experience
- ability to sit down and stand up frequently, stretch over counters and lift loads of less than 10 pounds
- fine motor skills necessary to operate computers for long periods of time
- problem solving skills necessary to assist patients with all aspects of origination of care and encounter
- excellent customer service skills
- ability to function as a team player
- effective interpersonal skills required
Job Qualifications
- Graduate of a medical office related training program or equivalent experience
- strong customer service skills
- ability to operate computer systems and software such as Phreesia and Allscripts
- excellent interpersonal skills
- ability to work collaboratively as part of a team
- skilled in problem solving to assist with patient care initiation
- familiarity with insurance processes and patient registration
- attention to detail in document management and prescription verification
Job Duties
- Greet patients in a courteous and professional manner
- update and verify patient information as needed
- register new patients
- scan patient identification, insurance cards and other paperwork
- index scanned documents to patient charts
- continuously monitor the Phreesia dashboard
- print encounter forms as needed
- perform insurance eligibility and benefits checks and explain to patients as needed
- collect copays, deductibles, and previous balances
- reconcile payments posted in Phreesia at the end of the business day
- schedule appointments in Allscripts PM as instructed by the provider or requested by patients
- verify and ensure accuracy of prescription output in Allscripts EHR
- print and/or call in prescriptions and obtain provider signature for controlled substances
- provide patients with printed materials including prescriptions, patient education, release of information forms, school/work excuses, and clinical summaries
- assist patients with questions, concerns, and appointment scheduling
- relinquish materials such as medical records, drug samples, and written prescriptions as directed
- schedule and track drug representative appointments, assist with scheduling breakfasts/luncheons and notify staff
- keep front office stocked with patient forms
- maintain cleanliness and professional appearance of desks and lobby at all times
- clean and straighten work areas and lobby at close of business
- perform other duties and responsibilities as assigned to meet service standards for check-in and check-out reception
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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