Front Office Receptionist (Full-Time)
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Cafeteria Plan
short term disability
long term disability
accidental insurance
Life insurance
401k with 4% company match
Paid Time Off
Holiday pay
Uniform allowance
Continuing education reimbursement
Free parking
Job Description
Family Practice Associates (FPA) is a reputable and well-established primary care group founded in 1983 by Dr. Jeffrey Foxx. Located in Central Kentucky, FPA has grown into one of the region's largest family practice groups, known for its comprehensive, family-centered approach to healthcare. The organization is home to over 20 dedicated primary care providers, including physicians, nurse practitioners, physician assistants, and a marriage and family therapist. Supported by a professionally trained team of certified medical assistants, receptionists, laboratory technicians, and other staff, FPA is committed to delivering award-winning care that meets the highest standards. FPA has attained recognition as a... Show More
Job Requirements
- Willingness to travel between Hamburg and Brannon Crossing locations
- High school graduate or equivalent
- Ability to sit down and stand up frequently
- Ability to stretch over counters and lift less than 10 pounds
- Fine motor skills necessary for computer operation
- Problem solving skills to assist patients
- Excellent customer service abilities
- Team player mentality
- Effective interpersonal communication skills
Job Qualifications
- Graduate of a medical office related training program preferred
- Minimum high school graduate
- Medical office experience preferred
- Excellent customer service skills
- Effective interpersonal skills
- Ability to function as a team player
- Problem solving skills
- Ability to sit and stand frequently
- Fine motor skills to operate computers for long periods
Job Duties
- Greet patients in a courteous and professional manner
- Update and verify patient information as needed
- Register new patients
- Scan patient identification, insurance cards and other paperwork
- Index scanned documents to patient chart
- Continuously monitor Phreesia dashboard
- Print encounter forms as needed
- Perform insurance eligibility/benefits verification and explain to patient as needed
- Collect copays, deductibles, and previous balances
- Reconcile payments posted in Phreesia at the end of the business day
- Schedule appointments in Allscripts PM as instructed by the provider and/or requested by the patient
- Verify and ensure accuracy of prescription output in Allscripts EHR
- Print and/or call in prescriptions
- Obtain signature from provider for controlled prescriptions
- Provide patients with printed materials including but not limited to prescriptions, patient education, release of information forms, school/work excuses and clinical summaries
- Assist patients with questions/concerns and appointments as needed
- Relinquish materials (medical records, drug samples, written prescriptions, etc) to patients as directed by other departments
- Schedule and track drug representative appointment schedule
- Assist drug representatives and scheduling of breakfast/luncheons
- Notify staff of breakfast and lunch schedule
- Keep front office adequately stocked with patient forms
- Keep desks and lobby clean and professional at all times
- Clean and straighten work areas and lobby each night at close of business
- Other duties as assigned to meet the service standard for check-in and check-out reception
Restaurants and hotels use OysterLink to hire.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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