Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.50 - $18.75
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) with safe harbor contribution
Paid Time Off
Paid holidays
short-term disability
long-term disability
voluntary life insurance
accident insurance
legal support
Employee assistance program
Job Description
ENT Specialty Partners (ESP) is a distinguished healthcare management company that provides strategic, financial, and operational support to ear, nose, and throat (ENT) practices. The company partners with specialty clinics offering a wide range of services including otolaryngology - head and neck surgery, audiology, allergy care, facial plastic surgery, pulmonology, and physical therapy. With a firm commitment to excellence, service, principles, and innovation, ESP aims to be the leading provider of ENT services across the country. The company fosters a dynamic and collaborative environment, prioritizing both employee satisfaction and patient care. Their team is composed of healthcare professionals who are... Show More
Job Requirements
- high school diploma or GED
- prior experience preferred but not required
- strong communication skills
- active listening skills
- time management skills
- highly organized
- detail-oriented
- ability to manage multiple priorities
- strong customer service skills
- proficiency in office software including MS Office and Teams
- ability to work in an on-site clinical office setting
- availability Monday through Friday during daytime hours
- ability to sit for extended periods
- ability to move throughout the office as needed
- ability to perform light lifting
- manual dexterity for frequent computer and phone use
Job Qualifications
- high school diploma or GED
- strong communication skills
- active listening skills
- effective time management skills
- highly organized and detail-oriented
- ability to manage multiple priorities
- strong customer service skills
- proficiency in office software such as MS Office and Teams
- experience with scheduling systems
- ability to demonstrate professionalism and confidentiality
- ability to work independently and as part of a team
- ability to adapt to change
- maintain professional appearance and demeanor
Job Duties
- greet and check in patients
- ensure timely patient flow
- manage multiple phone lines and scheduling systems
- receive referrals and contact patients for scheduling
- provide patients with visit information, estimated charges, and required documentation
- verify patient ID and insurance
- assist with forms and billing questions
- collect and record payments (copays, co-insurance, deductibles, and balances)
- schedule, reschedule, and confirm appointments
- maintain accurate and up-to-date patient records and demographics
- keep reception and waiting areas clean, organized, and sanitized
- assist patients in distress and monitor the waiting area for safety
- contribute to team efforts by performing additional tasks as requested
- adapt to evolving responsibilities as needed
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Job Qualifications
Experience
No experience required
Job Location
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