Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.45 - $22.72
Work Schedule
Standard Hours
Benefits
competitive pay
Medical insurance
Dental Insurance
Vision Insurance
Flexible spending account
dependent care benefits
Employee assistance program
Life insurance
Pet insurance
Short term disability insurance
long term disability insurance
403(b) Retirement Plan with company match
paid sick days
Paid holidays
vacation days
discounted gym membership
growth and advancement opportunities
Collaborative environment
diverse environment
Job Description
Community Medical Centers (CMC) is a leading healthcare provider dedicated to improving health and well-being in the communities of San Joaquin and Solano counties. As one of the region's largest networks of neighborhood health centers, CMC serves over 100,000 patients with a comprehensive and integrated model of care. This model includes medical, dental, behavioral health, and supportive services, all designed to place the patient at the center of a coordinated team-based approach. CMC's commitment is reflected in its mission to provide affordable access to quality healthcare for all, regardless of age, income, or background. The organization fosters an environment of... Show More
Job Requirements
- Completion of high school or possession of GED
- at least one year of full-time experience as a receptionist or in a customer service position with a community-based organization, or satisfactory completion of a medical receptionist or medical assistant training program
- ability to provide sensitive and respectful care to individuals from diverse backgrounds in line with CMC values
- ability to work with computers and data entry
- ability to type 35 wpm with typing certificate preferred
Job Qualifications
- Completion of high school or possession of GED
- at least one year of full-time experience as a receptionist or in a customer service role within a community-based organization, or completion of a medical receptionist or medical assistant training program
- ability to provide sensitive and respectful care to diverse populations
- proficiency in computer use and data entry, with preferred typing speed of 35 wpm
- knowledge of business office procedures
- skill in operating office equipment including computer, telephone, copier, and fax machine
- ability to communicate clearly and effectively with patients and staff
- ability to maintain confidentiality and adhere to HIPAA policies
- strong organizational and multitasking skills
- ability to learn and use clinical and web-based applications including text messaging platforms
- ability to maintain quality standards and respond calmly in emergency situations
- strong interpersonal skills including diplomacy, tact, and empathy in customer service
Job Duties
- Warmly welcome and greet patients, clients, and visitors in person, on the phone, or via text
- register patients in the Electronic Health Record system accurately and timely
- schedule appointments following CMC policies and guidelines
- verify insurance and program eligibility and update records accordingly
- conduct robust confirmation calls prior to appointments
- organize patient appointments based on arrival times and provider availability
- assist patients with patient portal registration and education
- maintain timely communication with the care team and patients regarding scheduling
- follow managed care procedures to obtain authorizations
- handle patient complaints professionally and route appropriately
- open and close clinic buildings as needed
- process outpatient payments and balance cash
- attend meetings and trainings for professional growth
- scan patient forms and maintain clinical communication
- perform other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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