Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) with Safe Harbor
Paid Time Off
short-term disability
long-term disability
voluntary life insurance
Voluntary Accident Insurance
legal support
Employee assistance program
Job Description
ENT Specialty Partners (ESP) is a leading organization providing comprehensive strategic, financial, and operational support to ear, nose, and throat (ENT) medical practices across the country. ESP collaborates with clinics that offer a broad range of services including otolaryngology - head and neck surgery, audiology, allergy, facial plastic surgery, pulmonology, and physical therapy. The company is dedicated to excellence, innovation, and principled service, aiming to be recognized as the foremost provider of ENT services nationwide. The organization prides itself on fostering a collaborative community of healthcare professionals who deliver exceptional care to both employees and patients. With a dynamic and... Show More
Job Requirements
- High school diploma or GED
- prior experience preferred but not required
- strong communication skills
- active listening
- time management skills
- highly organized and detail-oriented
- ability to manage multiple priorities
- proficiency in office software including MS Office and Teams
- customer service skills
- ability to sit for extended periods and perform light lifting
- manual dexterity for computer and phone use
- ability to work Monday through Friday daytime schedule
- ability to work onsite in a clinical office setting
- ability to remain focused and manage multiple tasks efficiently
- ability to maintain confidentiality and professionalism
Job Qualifications
- High school diploma or GED
- strong communication skills
- active listening
- time management skills
- highly organized
- detail-oriented
- proficiency in office software such as MS Office and Teams
- experience with scheduling systems
- strong customer service skills
- ability to work independently and as part of a team
- adaptability to change
- professional appearance and demeanor
Job Duties
- Greet and check in patients
- ensure timely patient flow
- manage multiple phone lines and scheduling systems
- receive referrals and contact patients for scheduling
- provide patients with visit information, estimated charges, and required documentation
- verify patient ID and insurance
- assist with forms and billing questions
- collect and record payments (copays, co-insurance, deductibles, and balances)
- schedule, reschedule, and confirm appointments
- maintain accurate and up-to-date patient records and demographics
- keep reception and waiting areas clean, organized, and sanitized
- assist patients in distress and monitor the waiting area for safety
- contribute to team efforts by performing additional tasks, as requested
- responsibilities may evolve, and additional duties may be assigned as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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