Front Office Receptionist

Thousand Oaks, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $20.00 - $22.00

Work Schedule

Standard Hours

Job Description

UVP DLV Vision is a specialized healthcare provider dedicated to delivering exceptional vision care services. With a strong commitment to patient satisfaction and advanced eye care solutions, the company operates in the medical and healthcare sector, focusing specifically on ophthalmology and vision health. UVP DLV Vision prides itself on creating a welcoming and professional environment where patients receive personalized, compassionate care from a team of qualified professionals. This reputation is built on the company’s unwavering dedication to improving patients' eye health and quality of life through innovative treatments and expert service.\n\nThe Front Office position at UVP DLV Vision plays a... Show More

Job Requirements

Ability to sit for a minimum of an eight-hour work day
ability to lift 10-15 lbs
ability to carry 10-15 lbs
ability to stand at events for minimum of 4 hours at a time

Job Qualifications

Excellent written and verbal interpersonal skills including the ability to interact with people at all levels of the organization including the executive leadership team
excellent customer service skills
comfortable working with Microsoft Office programs
basic computer operating skills
ability to keep a well groomed appearance and carry yourself in an appropriate manner

Job Duties

Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone
answering or referring inquiries
initial contact must include
create a truly friendly atmosphere and provide a great experience
greet patients within 8 to 10 seconds of walking through our doors
standing up to greet the patient by name whenever possible or shaking the patients' hand
check-in the patient in our system and keep track of the patients who are in our office at all times
take advantage of our "Make a customer's day" tool and go above and beyond to make sure we show our patients how much we care about them
optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
keeps patient appointments on schedule by notifying provider of patient's arrival
reviewing service delivery compared to schedule
reminding provider of service delays
comforts patients by anticipating patients' anxieties
answering patients' questions
maintaining the reception
ensures availability of treatment information by filing and retrieving patient records
maintains patient accounts by obtaining, recording, and updating personal and financial information
obtains revenue by recording and updating financial information
recording and collecting patient charges
controlling credit extended to patients
filing, collecting, and expediting third-party claims
protects patients' rights by maintaining confidentiality of personal and financial information, HIPPA compliancy
maintains operations by following policies and procedures
reporting needed changes
e-fax management and delivery to appropriate employees
received outside post ops- filed A-Z in appropriate binder
received outside H&P, EKG, etc- filed A-Z in appropriate binder
received non-urgent review- letters from MDS -filed A-Z in appropriate binder
chart preparation
create chart
manage pre-appointment chart notes
collect chart notes from referring doctors prior to patient appointment
prepping ahead of time for the following days of clinic
ensuring we have referral notes for new patients
making sure the correct clinic workup sheet is in the chart
manage outbound referrals
in management plus and or versa suite (DLV referred to)- document appropriately
manage medical records
purge and store files within 2 years
keep records tidy and alphabetized
manage records release forms and handle within 24 hours
obtain Dr. Dougherty signature on all medical release forms
mail patient medical records as needed
create, manage, and maintain medical records release log
verifying insurance and making sure to collect any copays, deductibles or other charges pertaining to the patients visit and ensuring the payment is properly posted on the patients account
keeping the front desk/reception area clean and stocked at all times
ensuring all superbills are properly filled out and all accounted for and sent to the billing department at the end of the day

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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