Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.00 - $33.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Job Description
Halekulani Hotels and Resorts is a prestigious and historic hospitality establishment located in the heart of Waikiki Beach, Hawaii. For over 100 years, Halekulani has been synonymous with gracious hospitality, impeccable service, and unparalleled cuisine, drawing visitors from around the world to experience its luxurious accommodations and rich cultural heritage. Known for its commitment to excellence and its core value of LEGACY, the hotel celebrates its cultural history and ensures that every guest receives the highest level of service throughout their stay. Halekulani and its sister property, Halepuna Waikiki, uphold a tradition of hospitality that is deeply rooted in the... Show More
Job Requirements
- Previous experience in the hotel or travel industry
- High school diploma or equivalent vocational training certificate
- Some college education preferred
- Ability to anticipate guest needs and respond promptly
- Must be highly organized and detail-oriented
- Ability to maintain positive guest relations at all times
- Ability to input and access information in property management systems and point of sales systems
- Japanese speaking highly preferred
- Ability to transport up to 40 lbs
- Ability to stand or walk for up to 8 hours
- Flexibility to work any day during the week and all shifts as needed
- Ability to type 35 words per minute
- Must be able to handle multiple tasks simultaneously
- Ability to handle hotel emergency situations with maturity and professionalism
- Ability to balance daily shift work and cash drawers
Job Qualifications
- Previous experience in the hotel or travel industry
- High school diploma or equivalent vocational training certificate
- Some college education preferred
- Ability to anticipate guest needs and respond promptly
- Must be highly organized and detail-oriented
- Ability to maintain positive guest relations at all times
- Ability to input and access information in property management systems and point of sales systems
- Japanese speaking highly preferred
- Ability to work well with other departments and multitask effectively
- Strong communication and interpersonal skills
Job Duties
- Assist guests with settling their charges upon departure with all methods of payment in accordance with hotels standards
- Greet and acknowledge all arriving/departing guests
- Maintain cleanliness, sanitation, and organization of the work areas at all times
- Display a friendly, courteous and professional manner in all dealings with guests, patrons and other employees
- Assign rooms, welcome and register hotel guests while fulfilling requests and adhering to established credit policies
- Understand room status and room status tracking
- Quote and be familiar with room types and rate availability for current and future dates
- Accept reservations, changes and cancellations in the absence of the reservations staff
- Pre-register individuals or groups as required and assist in escorting VIPs and return guests to their rooms
- Work closely with Concierge and Front Services staff to coordinate guest luggage and follow up on guest requests
- Handle guest issues or concerns
- Utilize the property management system to run daily reports and block special requests
- Coordinate room status updates with Housekeeping department
- Know cancellation procedures and issue key cards with proper controls
- Use proper mail, package and message handling procedures
- Attend department meetings and coordinate guest room maintenance with engineering and maintenance division
- Report unusual occurrences
- Know all safety and emergency procedures
- Balance daily shift work and cash drawers
- Answer and respond to inquiries at the Front Office
- Perform all other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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