Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.25 - $18.75
Work Schedule
Standard Hours
Benefits
401k
401K Matching
Dental Insurance
Employee assistance program
employee discount
Flexible spending account
Health Insurance
Life insurance
Paid Time Off
Referral program
Tuition Reimbursement
Vision Insurance
Job Description
The Umstead Hotel and Spa is a luxury resort renowned for its sophisticated ambiance and exceptional guest services. Nestled in a serene location, The Umstead offers an extraordinary hospitality experience characterized by elegant accommodations, fine dining, and comprehensive spa services. With a commitment to excellence and personalized service, The Umstead is dedicated to creating unforgettable moments for every guest, blending comfort with luxury and professional warmth. As a leading establishment in the luxury hotel industry, The Umstead prides itself on its team of highly skilled professionals who uphold its values of outstanding guest relations, attention to detail, and seamless service... Show More
Job Requirements
- High school diploma or equivalent
- Relevant experience in a luxury hotel environment preferred
- Ability to operate front office communication and security equipment
- Strong communication and interpersonal skills
- Ability to multitask and work under pressure
- Customer service oriented mindset
- Teamwork skills and reliability
Job Qualifications
- High school diploma or equivalent
- Bachelor's degree preferably in hospitality or hotel management
- Experience working at a luxury property or hotel
- Proficient in operating switchboard, fax, key equipment, credit card machines, hotel alarm systems, and front office equipment
- Effective communication skills with colleagues, guests, and supervisors
- Ability to work independently and in a team environment
Job Duties
- Register and greet customers promptly
- Check daily arrival list and block special requests
- Respond to guest requests for hotel and local information
- Arrange special services requested by guests
- Review communication tools to stay current with hotel developments
- Coordinate guest services with Bell staff, Housekeeping, Reservations, and Room Service
- Update registration cards for accuracy of guest information
- Resolve guest-related problems efficiently
- Monitor room status and availability
- Understand and apply The Umstead's service concepts
- Handle all hotel promotions knowledgeably
- Adhere to credit procedures and monitor customer accounts
- Follow hotel policies on cash bank usage
- Deliver guest mail and messages promptly
- Demonstrate knowledge of all hotel services and facilities
- Assist guests effectively
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink is built for hospitality recruitment.
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