Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Flexible
Benefits
401(k)
401(k) matching
Dental Insurance
Employee assistance program
employee discount
Flexible spending account
Health Insurance
Life insurance
Paid Time Off
Referral program
Tuition Reimbursement
Vision Insurance
Job Description
The Umstead Hotel and Spa, located in Cary, North Carolina, is a renowned luxury hotel and spa resort celebrated for its exceptional hospitality and elegant accommodations. This distinguished establishment offers guests a serene and sophisticated environment, featuring beautifully appointed guest rooms, comprehensive spa services, and exquisite dining options. The Umstead Hotel and Spa is committed to providing an unparalleled guest experience, blending Southern charm with refined luxury. As a full-service hotel catering to discerning travelers, it upholds a standard of excellence in both service and amenities, making it a preferred destination for business and leisure guests alike.
We are curr... Show More
We are curr... Show More
Job Requirements
- high school diploma or equivalent
- experience working in luxury hotel or property preferred
- proficiency in operating front office equipment
- strong communication skills
- ability to work flexible shifts
- customer service oriented
- attention to detail
Job Qualifications
- high school diploma or equivalent
- bachelor’s degree preferably in hospitality or hotel management preferred
- experience working at luxury property or hotel preferred
- ability to operate switchboard, fax, key equipment, credit card machines and printers, hotel alarm systems, and other front office equipment
- effective communication skills with colleagues, guests, and supervisors
- ability to work as a team as well as individually
Job Duties
- register, process, and greet customers promptly
- check the daily arrival list and block any special requests
- respond to guest requests for information about the hotel and its surroundings
- arrange for special services requested by the guest
- stay current with developments in the hotel by reviewing communication tools
- arrange fulfillment of guest services by working with Bell staff, Housekeeping, Reservations and Room Service
- follow-up and verify arrivals by updating registration cards in regards to spelling of guests name, address and method of payment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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