Job Overview
Employment Type
Part-time
Compensation
Type:
Salary
Rate:
Range $85,000.00 - $101,000.00
Work Schedule
Flexible
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
Fairmont San Francisco is a landmark luxury hotel with a rich history dating back to 1907. Known for its prestigious location atop Nob Hill at 950 Mason Street, the hotel has served as a residence for U.S. presidents, world leaders, and entertainment stars. This historic property offers 606 well-appointed guest rooms and suites, providing guests with top-tier accommodations. Fairmont San Francisco also features three distinctive restaurants, a health club, and convenient access to some of San Francisco's most popular attractions. As part of the globally respected Fairmont brand, the hotel is committed to upholding the highest standards of hospitality and... Show More
Job Requirements
- Must have proof of eligibility to work in the United States
- Ability to work overnight shifts two times per week with flexibility for up to three times per month
- Experience working in hotel operations or front office management
- Familiarity with Opera property management system or related technology
- Previous leadership experience in hospitality
- Strong organizational skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to handle guest concerns promptly and professionally
- Physical ability to perform seated computer work and occasional lifting up to 50 lbs
- Commitment to uphold hotel service standards and operational procedures
Job Qualifications
- Service focused personality is essential and previous leadership experience required
- Prior experience working with Opera or a related system
- Detailed oriented, strong business acumen, highly organized
- Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
- Lead the department in the absence of the Front Office Manager
- Ensure seamless operation of the hotel as the Manager on Duty, handling concerns, problem-solving, disturbances, special requests and any other opportunities that may arise
- Provide managerial support for Reception, Royal Service, and Guest Services in daily operational duties
- Consistently offer professional, friendly and engaging service
- Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
- Communicate through pre-shift logs, emails and departmental meetings
- Train supervisors and fulfill training role in the absence of the trainer
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Proven ability to build and maintain good relationships with all stakeholders
- Communicate thoughts, actions and opportunities clearly with strong networking skills
- Ability to lead by example, believe in a strong team culture and set the scene for high performance
- Demonstrate logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Job Duties
- Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with professional, friendly and engaging service
- Provide leadership while fostering a compassionate, collaborative work environment
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Maximize rooms revenue through participating in upsells, loyalty enrollments, and supporting agreed upon Revenue Management strategies and practices
- Responsible for all hotel operations during overnight shift hours, focusing on front office operations, night audit and hotel safety/security
- Ensure timely, accurate and complete reporting of daily operational packets, in compliance with prescribed auditing guidelines
- Work two overnight shifts per week with flexibility to support up to three overnight shifts per month as needed for coverage
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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