Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $31.73 - $41.35
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
bonus eligibility
Retirement Plan
Career Development
Job Description
Fairfield by Marriott Anaheim Resort, located at 1460 South Harbor Boulevard in Anaheim, California, is a distinguished hotel brand within the Marriott International family, known for its hallmark blend of warm hospitality, high standards, and remarkable value. With over 1,000 locations globally, Fairfield by Marriott is committed to delivering consistently satisfying guest experiences, meeting the brand's promise known as the Fairfield Guarantee. This guarantee represents an unwavering commitment to ensuring every guest departs the hotel completely satisfied with their stay. The brand's heritage emphasizes simplicity and reliability, offering travelers a calming and enjoyable environment wherever they go. Embracing a culture... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping, or related professional area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in guest services, front desk, housekeeping, or related professional area
- Ability to lead and manage teams
- Excellent customer service skills
- Proactive problem-solving ability
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related fields
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience
- Demonstrated leadership ability in hospitality operations
- Proficient in understanding financial statements and performance data
- Strong interpersonal and communication skills
- Experience in staff training, development, and scheduling
Job Duties
- Ensure goals related to guest tracking and productivity are communicated to the team
- Understand and communicate employee and guest satisfaction results, addressing needs and expanding strengths
- Lead by example with confidence, energy, and enthusiasm
- Assist employees in exceeding guests' evolving needs and expectations
- Follow property-specific effort and recovery plans
- Publish guest satisfaction results timely and take proactive approaches to employee concerns
- Extend professionalism and courtesy to employees and guests at all times
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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