Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Travel discount
Parental leave
Matching 401(k)
Employee Stock Purchase Program
Job Description
Signia by Hilton Atlanta is a distinguished 4-star hotel renowned for its elegant charm and exceptional service. Situated in a milestone property featuring 976 rooms, the hotel boasts over 140,000 square feet of banquet space along with eight unique food and beverage outlets, making it a premier destination for events, hospitality, and luxury stays. The property exemplifies Hilton's commitment to delivering superior guest experiences by combining sophisticated amenities with a warm, welcoming atmosphere.
This position, reporting directly to the Director of Rooms, is designed for an experienced professional dedicated to overseeing front office operations during the overnight shift s... Show More
This position, reporting directly to the Director of Rooms, is designed for an experienced professional dedicated to overseeing front office operations during the overnight shift s... Show More
Job Requirements
- Open availability including weekends and holidays
- Ability to work overnight shifts starting at 10 pm
- High school diploma or equivalent
- Minimum two years of OnQ experience
- At least eighteen months of management experience within Hilton
- Previous luxury hotel experience highly preferred
- Strong customer service orientation
- Effective team leadership skills
Job Qualifications
- Two years of OnQ system experience
- Eighteen months of management experience within Hilton
- Previous luxury hotel experience preferred
- Strong leadership and supervisory skills
- Excellent interpersonal and communication skills
- Ability to manage guest relations effectively
- Knowledge of hotel operations and front office procedures
- Proficient in budgeting and forecasting
Job Duties
- Manage all front office operations including guest service and registration (check-in/check-out)
- oversee room inventory and availability
- enforce guest service standards and initiatives
- monitor and develop team member performance through supervision, scheduling, counseling, and evaluations
- respond to guest inquiries, requests, and resolve concerns efficiently
- implement up-selling techniques to promote hotel services and maximize revenue
- recruit, interview, and train team members
- participate in budgeting and forecasting
- complete audit procedures as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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