Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
top-notch training
Encouraging culture
Employment opportunity
People first culture
diversity and inclusion
reasonable accommodation
career growth
Job Description
Our company is a leading hospitality provider dedicated to offering exceptional vacation experiences that create lifelong memories for our guests and property owners. We are proud of our fun and encouraging work culture that places a strong emphasis on 'people first.' Our commitment to excellent training and comprehensive benefits ensures that each team member is well-equipped to deliver top-notch service. As a part of our team, employees have the chance to grow and发展 professionally in a supportive and dynamic environment. We specialize in managing quality vacation resorts, where guest satisfaction and owner relations are paramount. Our company thrives on communication,... Show More
Job Requirements
- 1-5 years of related experience
- 1+ years management or supervisory experience
- Front Office operations experience in hospitality environment
- Prior cash handling and computer experience required
- Ability to lead each field of the department independently
- Demonstrates excellence in service quality standards that affect guest satisfaction
- Responds to guests in a timely and professional manner
- Maintains a courteous and professional demeanor when handling upset guests and difficult situations
Job Qualifications
- 1-5 years of related experience
- 1+ years management or supervisory experience
- Front Office operations experience in hospitality environment
- Prior cash handling and computer experience
- Ability to lead each field of the department independently
- Demonstrates excellence in service quality standards that affect guest satisfaction
- A courteous and professional demeanor when handling upset guests and difficult situations
Job Duties
- Manage the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided
- Ensure all guests/owners are being treated in an efficient and courteous manner
- Responsible for assisting with training and direct new department employees
- Ensure all Front Office quality standards are followed and that all policies and procedures are consistently applied
- Work in conjunction with accounting to maintain and minimize levels of account receivables
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction
- Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guests' expectations
- Ensure the timely completion of performance appraisals
- Act as a liaison between the resort and timeshare guests/owners to ensure spectacular level of customer service
- Facilitate the resolution of any concerns/complaints for the guest and/or refer and follow-up with appropriate personnel
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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