Job Overview
Work Schedule
Rotating Shifts
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible scheduling
Job Description
Intuitive Health, founded in 2008, is a pioneering healthcare company that redefined ambulatory care through the innovative combination of emergency room and urgent care services under one roof. By seamlessly integrating these services, Intuitive Health enhances patient access, provides efficient healthcare solutions, and helps reduce unnecessary emergency costs. In partnership with leading health systems across the United States, the company operates retail healthcare facilities delivering accessible and high-quality care to over one million patients annually. Recognized among the top one percent of global retailers in customer satisfaction, Intuitive Health emphasizes innovation, patient experience, and expanding healthcare access. Legacy ER &... Show More
Job Requirements
- High school diploma or general education degree (GED)
- Minimum of 1 year experience in a medical office setting is a plus
- Familiarity with health insurance and insurance verification
- Knowledge of general office equipment including telephones, credit card machines, and fax
- Proficiency with computer software including Word, Excel, and Outlook
- Ability to multitask and prioritize multiple demands
- Exceptional communication and customer service skills
- Ability to stand, walk, use hands, reach, sit, talk, and listen
- Ability to lift up to 10 pounds
- Willingness to work rotating shifts, standby, on-call, and according to operational need
- Ability to comply with HIPAA and company policies
- Solid work history
Job Qualifications
- Flexibility
- Communication proficiency
- Collaboration skills
- Patient/client focus
- Technical capacity
- High school diploma or general education degree (GED)
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information to patients and employees
- Basic math skills including addition, subtraction, multiplication, and division
- Ability to apply common sense to detailed instructions
- Ability to handle problems in standardized situations
- Minimum of 1 year experience in a medical office setting is a plus
- Familiarity with health insurance and insurance verification
- Knowledge of general office equipment including telephones, credit card machines, and fax
- Computer literacy in Word, Excel, and Outlook
- Ability to perform multiple tasks simultaneously and prioritize demands
- Exceptional communication and customer service skills
- Solid work history
Job Duties
- Greeting patients in a friendly, courteous, and professional manner both in-person and over the phone
- Check patients in and out
- Verify benefits and collect copayments, coinsurance, and deductibles
- Assist staff and patients with clerical duties including copying, scanning, and faxing documents
- Create and maintain patient files
- Screen phone calls and direct them appropriately, take and direct messages
- Provide callers with company information such as address, directions, fax numbers, and website
- Confirm all paperwork is completed correctly
- Maintain cleanliness and presentability of the front desk, waiting room, and children’s play area
- Perform light housekeeping duties including emptying trash, vacuuming, mopping floors, and cleaning counters
- Foster a friendly and respectful work environment
- Provide customer-focused, friendly, and reassuring support to patients and families
- Follow all HIPAA policies and company procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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