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FRONT OFFICE MANAGER Wyndham Garden Baronne Plaza
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $45,000.00 - $50,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
prescription drug coverage
Job Description
The Wyndham Garden Baronne Plaza is a distinguished hotel located at 201 Baronne, renowned for providing a welcoming environment and exceptional hospitality services. As part of the Wyndham Garden brand, this hotel is dedicated to delivering quality accommodations and top-notch guest experiences through well-trained staff and efficient operations. Positioned in a prime location, the hotel caters to both business and leisure travelers, offering comfortable rooms and facilities designed to meet diverse needs. The Wyndham Garden Baronne Plaza values its employees and fosters a culture of teamwork, development, and excellent customer service, ensuring guests receive superior attention and create lasting memories... Show More
Job Requirements
- At least 4 years of progressive hotel or related field experience with Opera Cloud experience
- minimum 2 years related experience
- 2-year college degree or equivalent experience preferred
- previous management experience
- proficiency in Windows, spreadsheet, and word processing software
- advanced Opera Cloud skills
- ability to work long hours
- physical ability to exert up to 50 pounds of force occasionally
- strong verbal and written communication
- ability to work well under pressure
- problem-solving and decision-making skills
- capacity to understand and work with financial data
- adherence to personal appearance and grooming standards
- willingness to carry a pager at all times
Job Qualifications
- At least 4 years of progressive experience in a hotel or related field with Opera Cloud experience
- at least 2 years of related experience
- previous management experience required
- proficiency in Windows and company-approved spreadsheet and word processing software
- advanced knowledge of Opera Cloud procedures and processes
- strong communication skills
- ability to evaluate and select among alternative courses of action quickly and accurately
- capability to work well under stressful, high-pressure situations
- effective problem-solving skills
- ability to assimilate complex information from multiple sources
- effective listening and understanding skills
- basic arithmetic and financial literacy
Job Duties
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- maintain regular attendance in compliance with Expotel Hospitality Service standards
- maintain high standards of personal appearance and grooming
- comply at all times with Expotel Hospitality Service standards and regulations
- maintain a warm and friendly demeanor at all times
- respond to all guest requests, problems, complaints, and/or accidents efficiently
- motivate, coach, counsel and discipline Room Division personnel
- prepare and conduct front-of-house Room Division interviews and follow hiring procedures
- develop employee morale and ensure training of Rooms Division personnel
- maintain professional working relationships and promote open communication with all departments
- ensure implementation of all Expotel Hospitality Service policies and house rules
- monitor oversold dates to maximize rooms revenue
- tour rooms operating departments daily and solicit feedback
- ensure compliance to Expotel Hospitality Service Standard of the Week training
- carry a pager at all times
- maximize room revenue and occupancy by daily status review and analysis
- attend daily and monthly Rooms Merchandising meetings
- complete the monthly reforecast
- monitor and support the corporate Guest Recognition Program
- monitor expenses to ensure expense control and maximize profit
- ensure compliance with Expotel Hospitality Service S.O.P.s in Rooms and Loss Prevention
- conduct walk-throughs of public areas and guestrooms to ensure cleanliness and maintenance standards
- coordinate major projects such as renovations and capital expenditures
- conduct weekly Rooms Division meetings including monthly financial review
- perform Rooms Managers’ performance reviews
- monitor labor expenses and ensure budgeted productivity
- prepare department heads for succession through development
- prepare the Rooms Division annual budget
- participate in required M.O.D. program
- operate Front Office computer system including report generation and simple programming
- monitor proper operation of the P.B.X. console
- assist in revenue and occupancy forecasting
- operate pagers and radios professionally
- coordinate implementation of Expotel Hospitality Service Way philosophy
- be knowledgeable of and ensure staff understanding of corporate marketing programs
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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