Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $83,000.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Go Hilton travel program
Parental leave
debt-free education
401k plan
Hilton shares
Career growth and development
Recognition and rewards
Job Description
Waldorf Astoria Beverly Hills is a prestigious name in luxury hospitality, renowned for delivering exceptional guest experiences and upholding the highest standards of quality and service. Situated in the heart of Beverly Hills, this Forbes 5-Star, AAA 5-Diamond hotel boasts 170 elegantly appointed rooms, six exquisite food and beverage outlets, and 6,300 square feet of versatile banquet space. The hotel is celebrated for its exquisite design, world-class amenities, and an unwavering commitment to personalized service, making it one of the prime destinations for discerning travelers seeking luxury and sophistication. As part of the larger Hilton portfolio, Waldorf Astoria incorporates a... Show More
Job Requirements
- Bachelor’s degree in hospitality management or related field preferred
- Minimum of 3 years experience in hotel front office management
- Availability to work various shifts including overnight, weekends, and holidays
- Strong organizational and multitasking abilities
- Commitment to upholding brand standards and service excellence
- Proficient with hotel management software and technology
- Valid work authorization
- Ability to stand and walk for extended periods
Job Qualifications
- Experience managing front office operations in a luxury hotel environment
- Proven leadership skills in managing diverse teams
- Strong guest service orientation with conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Familiarity with operational compliance including cash handling and safety standards
- Excellent communication and interpersonal skills
- Proficient in financial tracking and labor analysis
- Knowledge of hospitality industry standards and procedures
- Ability to lead training and development programs
Job Duties
- Lead and manage Personal Concierge, Doorperson, and Concierge teams, including training, scheduling, performance management, and employee relations
- Serve as Manager on Duty, conduct daily briefings, and support recruitment and onboarding efforts
- Resolve guest concerns promptly and professionally
- Monitor satisfaction metrics and implement service improvement initiatives
- Coordinate VIP arrivals and special requests with Sales, Events, and VIP Services teams
- Ensure operational compliance with safety, cash handling, and brand standards
- Oversee group arrivals and room block accuracy
- Support financial accountability through labor analysis, expense tracking, and monthly profit and loss reviews
- Maintain SOPs, lead service standards training, Forbes 5 star designation training, and ensure compliance with labor laws and all other protocols
- Collaborate cross-functionally with other departments
- contribute to strategic planning and special projects
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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