Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $83,000.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Employee Stock Purchase Program
Retirement Plan
career growth
Recognition and rewards programs
Job Description
Waldorf Astoria Beverly Hills is a pinnacle of luxury hospitality nestled in the glamorous heart of Beverly Hills. As a Forbes 5-Star and AAA 5-Diamond rated hotel, this prestigious establishment offers an exceptional blend of elegant design, sophisticated comfort, and world-class service across its 170 opulent guest rooms and suites. With 6,300 square feet of versatile banquet space and four distinguished food and beverage outlets, the hotel is a premier destination for both leisure travelers and discerning event planners. Waldorf Astoria Beverly Hills is committed to providing an unparalleled guest experience that celebrates the rich legacy of the Waldorf Astoria... Show More
Job Requirements
- High school diploma or equivalent
- experience managing front office or guest services in a luxury hotel setting
- ability to work various shifts including weekdays, weekends, holidays, and overnight
- strong organizational skills
- proficiency with hotel management software
- excellent customer service skills
- ability to lead and motivate a diverse team
- knowledge of safety and cash handling procedures
Job Qualifications
- Proven experience in front office or hospitality management
- strong leadership and team management skills
- excellent communication and interpersonal abilities
- ability to resolve guest concerns effectively
- knowledge of hospitality industry standards and operational procedures
- familiarity with financial management and budgeting in a hotel environment
- commitment to high-quality customer service
- adaptability and problem-solving skills
Job Duties
- Lead and manage Personal Concierge, Doorperson, and Concierge teams, including training, scheduling, performance management, and employee relations
- serve as Manager on Duty, conduct daily briefings, and support recruitment and onboarding efforts
- resolve guest concerns promptly and professionally
- monitor satisfaction metrics and implement service improvement initiatives
- coordinate VIP arrivals and special requests with Sales, Events, and VIP Services teams
- ensure operational compliance with safety, cash handling, and brand standards
- oversee group arrivals and room block accuracy
- support financial accountability through labor analysis, expense tracking, and monthly profit and loss reviews
- maintain Standard Operating Procedures, lead service standards training, Forbes 5-star designation trainings and ensure compliance with labor laws
- collaborate cross-functionally with other departments and contribute to strategic planning and special projects
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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