Front Office Manager - Thompson Denver

Denver, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Salary

Rate:

Range $69,000.00 - $90,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) Plan

Adoption assistance

Employee stock purchase plan

free colleague meals

Job Description

Thompson Denver is a distinguished hotel within the reputable Hyatt collection, known for its commitment to offering an exceptional luxury lifestyle experience. Situated in the vibrant city of Denver, this upscale hotel is recognized for its warm and inviting atmosphere that treats each guest as a resident rather than a visitor. The property prides itself on delivering intuitive and personalized service, ensuring every guest’s travel journey is enriched with unique and tailored experiences that connect them deeply to the local culture and perspective. Thompson Hotels are part of a global brand that selects timeless destinations to create memorable stays characterized... Show More

Job Requirements

High school diploma or equivalent
Minimum 4 years of progressive hotel rooms management experience
At least 2 years of management experience within a hotel's rooms division preferred
Strong communication and leadership skills
Ability to interact effectively with diverse populations
Proficiency in Microsoft Word and Excel
Excellent organizational and interpersonal skills
Demonstrated customer service orientation

Job Qualifications

Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
4 years or more of progressive hotel Rooms Management experience
Service oriented style with professional presentation skills
At least 2 years progressive management experience within the Rooms Division of a hotel preferred
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills
Proficient in Microsoft Word and Excel
Excellent organizational, interpersonal and administrative skills

Job Duties

Responsible for short- and long-term planning and the management of the hotel's Front Office operations
Develop and recommend the budget, labor cost plans and objectives and manage within those approved plans
Maintain guest room inventory
Coach and counsel employees to reflect a level of excellence and predetermined standards
Perform all tasks of Front Office as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Create expectations, lead the team with empathy, manage processes, and hold each other accountable for the agreed upon activities and time tables

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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