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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,400.00 - $68,000.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Annual performance bonus
paid vacation days
Paid parental bonding leave
tuition or professional certification reimbursement
friends and family discounts
Job Description
Delaware North Gaming is a globally recognized hospitality and food service company with a rich legacy spanning over 100 years. Family-owned and operated, Delaware North focuses on delivering exceptional experiences across a wide range of venues including iconic sports arenas, national parks, casinos, hotels, and resorts. Their commitment to creating great times in great places is reflected in their dedication to employee growth, professional development, and fostering a collaborative, inclusive work environment. Located in Nashua, New Hampshire, Delaware North is seeking a Front Office Manager for The Sheraton, one of the company’s full-service hotel properties. The Sheraton Hotel offers guests... Show More
Job Requirements
- Minimum of 2-3 years of hotel front office management experience required
- Prior experience of overseeing or working closely with housekeeping operations preferred
- Experience working in hotels with on-site food and beverage outlets strongly preferred
- Strong leadership communication and guest service skills
- Ability to manage multiple priorities in a fast-paced guest-facing environment
- Proficiency with hotel property management systems and Microsoft Office
- Flexible schedule including evenings weekends and holidays as required
Job Qualifications
- Minimum of 2-3 years of hotel front office management experience
- Prior experience overseeing or working closely with housekeeping operations preferred
- Experience working in hotels with on-site food and beverage outlets strongly preferred
- Strong leadership communication and guest service skills
- Proficiency with hotel property management systems and Microsoft Office
- Ability to manage multiple priorities in a fast-paced guest-facing environment
- Flexible schedule including evenings weekends and holidays as required
Job Duties
- Oversee daily front office operations including front desk guest services and concierge functions
- Supervise and support housekeeping operations to ensure cleanliness standards room readiness and guest expectations are consistently met
- Lead train schedule and coach front office and housekeeping team members to drive performance and engagement
- Serve as the primary point of contact for guest concerns resolving issues promptly and professionally
- Collaborate with food and beverage leadership to ensure smooth guest flow communication and service alignment across departments
- Monitor labor staffing levels and operational workflows to ensure efficiency and service quality
- Maintain expertise in the property management system and ensure accurate reservations billing and reporting
- Ensure compliance with company policies brand standards and applicable safety and service regulations
- Review operational reports and guest feedback to identify trends and opportunities for improvement
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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