Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.75 - $26.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Training and Development
Retirement Plan
Job Description
Colcord Hotel, a distinguished Curio Collection Hotel by Hilton, stands as a beacon of historic elegance fused with modern luxury in the vibrant heart of downtown Oklahoma City. Recognized as the city’s first skyscraper, this boutique hotel boasts 108 stylishly appointed guest rooms and features the award-winning Flint Restaurant, catering to guests with exceptional dining experiences. The Colcord Hotel is known for its commitment to personalized service, hospitality excellence, and a unique culture that celebrates both history and innovation. Guests and employees alike thrive in an environment that encourages creating memorable experiences marked by comfort, sophistication, and attentiveness.
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Job Requirements
- Customer service and management experience required
- Three years' hotel or relevant hospitality experience and/or hospitality degree from an accredited university
- Ability to stand for long periods
- Must be able to work in close quarters
- Professional appearance and mannerism
- Must be able to work quickly and thoroughly under pressure
- Must be flexible and open to procedural changes
- Ability to attend to more than one task at a time
- Must have strong customer-relation skills
Job Qualifications
- Customer service and management experience
- Knowledge of hotel procedures and standards
- Strong supervisory and performance management skills
- Excellent communication skills both verbal and written
- Accounting and organizational skills
- Ability to deal with upset or angry guests
- Flexibility and openness to changes in procedures
- Ability to multitask
- Technical knowledge of Front Desk operations
- Knowledge of local and surrounding communities
- Experience with Opera or Lightspeed preferred
- Hospitality degree or relevant accreditation preferred
- Marriott experience is a plus
Job Duties
- Supervises the front office to ensure that Front Desk and Valet Staff are adhering to all hotel procedures, regulations, and standards while striving toward total guest satisfaction
- Ensures smooth, efficient, and professional operation of all front office operations including check-in and check-out of all guests through proper handling of guest accounts
- Initiates and implements up-selling techniques to maximize room occupancy and overall revenue by promoting hotel services and facilities
- Trains each Front Office Associate and Concierge to deliver efficient, excellent service to customers and guests
- Provides great customer service to all guests in a warm and friendly manner
- Audits all work for accuracy and consistency regularly
- Maintains high standards of each Associate's work performance through continual monitoring, issuing of evaluations, and performance improvement plans, coaching, or corrective action as necessary
- Enforces adherence to the company's standards of dress and appearance
- Works with General Manager to improve hotel curb appeal, lobby presentation, and arrival/departure experience
- Verifies payroll daily and weekly for all Front Office and Valet personnel
- Handles customer complaints, credit card chargebacks, and customer care cases
- Develops knowledge of frequent guests and their special requests and needs
- Provides excellent customer service and service recovery when necessary
- Manage guest relation problems skillfully with understanding and within company policies
- Responsible for proper key control and other security measures
- Organizes and maintains Front Office records and equipment
- Knowledgeable about emergency/fire evacuation and safety procedures and trains staff as needed
- Maintains ongoing communication with Housekeeping, Controller, Reservation Office, and other departments
- Provides timely weekly work schedules
- Capable of performing all Front Desk duties for any position
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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