Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $27.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
flexible scheduling
Job Description
Colcord Hotel, a Curio Collection Hotel by Hilton, is a distinguished boutique hotel located in downtown Oklahoma City. Known as the city’s first skyscraper, Colcord Hotel seamlessly blends historic elegance with modern luxury, offering guests a unique and memorable hospitality experience. With 108 stylish guest rooms and the award-winning Flint Restaurant, the hotel prides itself on providing personalized service and exceptional guest experiences in a culturally rich setting. Colcord Hotel embodies a fusion of historic architecture and contemporary comforts, making it a centerpiece of downtown Oklahoma City’s vibrant hotel scene.
The role at Colcord Hotel is within the Front Des... Show More
The role at Colcord Hotel is within the Front Des... Show More
Job Requirements
- Customer service and management experience required
- Three years' hotel or other highly relevant hospitality experience and/or hospitality degree from an accredited university
- Ability to stand for long periods
- Capability to work in a crowded office setting or close quarters
- General office environment with limited physical activity
- Must be flexible and open to changes in procedures
- Ability to attend to more than one task at a time
- Ability to work quickly and thoroughly under pressure
- Must have strong communication skills both verbally and written
Job Qualifications
- Customer service and management experience
- Three years' hotel or other highly relevant hospitality experience or hospitality degree from an accredited university
- Marriott experience preferred
- Knowledge of Opera or Lightspeed systems a plus
- Strong communication skills both verbally and written
- Supervisory and performance management skills
- Accounting and organizational skills
- Technical knowledge of Front Desk operations
- Knowledge of local and surrounding communities
- Ability to deal with guests when they are angry or upset
- Ability to work quickly and thoroughly under pressure
- Must be flexible and open to changes in procedures
- Ability to attend to more than one task at a time
- Professional appearance and mannerism
- Strong customer-relation skills
Job Duties
- Supervises the front office to ensure that Front Desk and Valet Staff are adhering to all hotel procedures, regulations, and standards while striving toward total guest satisfaction
- Ensures smooth, efficient, and professional operation of all front office operations including check-in and check-out of all guests through proper handling of guest accounts
- Initiates and implements up-selling techniques to maximize room occupancy and overall revenue by promoting hotel services and facilities
- Trains each Front Office Associate and Concierge to deliver efficient, excellent service to customers and guests
- Leads by example: Provides great customer service to all guests in a warm and friendly manner
- Audits all work for accuracy and consistency regularly
- Maintains high standards of each Associate's work performance through continual monitoring, the issuing of evaluations, and performance improvement plans, coaching, or corrective action as necessary
- Enforces adherence to the Company's standards of dress and appearance
- Works with General Manager to constantly improve hotel curb appeal, lobby presentation, and arrival/departure experience
- Verifies payroll daily and weekly for all Front Office and Valet personnel
- Handles customer complaints, credit card chargebacks, and customer care cases
- Develops knowledge of frequent guests and their special requests and needs
- Provides excellent customer service and service recovery when necessary
- Resolve guest relation problems skillfully with a willingness and desire to understand a guest's viewpoint while keeping within Company policies
- Responsible for proper key control and other security measures
- Organizes and maintains Front Office records and equipment to control the inventory of Front Office supplies and forms
- Becomes knowledgeable of emergency/fire evacuation and safety procedures and trains staff as needed
- Maintains ongoing communication with the Housekeeping Department on all Housekeeping/Front Desk matters, the Controller on all Accounting/Front Desk issues, the Reservation Office on all Reservation/Front Office matters, and all other departments as needed
- Provides timely weekly work schedules, posted at least three (3) days before the start of the new work week
- Must be capable of performing all Front Desk duties for any position
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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