Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $27.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
Colcord Hotel, a Curio Collection Hotel by Hilton, is a distinguished boutique hotel that masterfully combines historic elegance with modern luxury, situated in the heart of downtown Oklahoma City. The hotel proudly occupies the city's first skyscraper, a symbol of the rich heritage and architectural significance of the location. Featuring 108 stylish guest rooms, the hotel also offers the award-winning Flint Restaurant, renowned for its culinary excellence. Colcord Hotel is deeply committed to personalized service and hospitality excellence, cultivating a culture where history meets innovation to create unforgettable experiences for every guest. \n\nThe role available is within the Front Desk... Show More
Job Requirements
- Three years of hotel or relevant hospitality experience or hospitality degree
- Experience in customer service and management
- Ability to stand for long periods
- Capability to work in a crowded office or close quarters
- Flexibility to adapt to changing procedures
- Ability to multitask and manage time effectively
- Strong organizational and accounting skills
Job Qualifications
- Customer service and management experience
- Knowledge of front desk operations and technical systems like Opera or Lightspeed
- Strong communication skills, both verbal and written
- Supervisory and performance management abilities
- Ability to work under pressure and handle difficult guests
- Professional appearance and mannerism
- Knowledge of local area and hospitality industry standards
Job Duties
- Supervises the front office to ensure adherence to hotel procedures and guest satisfaction
- Ensures smooth, efficient, and professional front office operations including check-in and check-out
- Initiates and implements up-selling techniques to maximize occupancy and revenue
- Trains front office associates and concierge on service delivery and hotel knowledge
- Provides excellent customer service and handles guest complaints effectively
- Audits work for accuracy and maintains high performance standards
- Manages payroll verification and coordinates with other hotel departments
- Enforces adherence to company dress and appearance standards
- Oversees key control and security measures
- Develops and communicates front office schedules
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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