Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.25 - $27.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
performance bonuses
Job Description
Our hotel is a distinguished hospitality establishment dedicated to providing exceptional guest experiences through outstanding services and a welcoming environment. As a well-established entity in the hotel industry, we pride ourselves on maintaining high standards of guest satisfaction, operational efficiency, and staff professionalism. We aim to foster a culture of excellence by continuously investing in training, innovative service practices, and seamless coordination across all departments to meet and exceed guest expectations.
The Assistant Front Office Manager plays a crucial role in supporting the Front Office Manager in the daily management and supervision of front office operations. This position i... Show More
The Assistant Front Office Manager plays a crucial role in supporting the Front Office Manager in the daily management and supervision of front office operations. This position i... Show More
Job Requirements
- Strong customer service and problem-solving skills
- Ability to exercise good judgment and make sound decisions under pressure
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to work a flexible schedule including weekends, holidays, and evenings
- Ability to establish and maintain effective working relationships with guests, team members, and management
- High school diploma or equivalent required
- Minimum of two years front office or guest services experience in hospitality
- Ability to stand, walk, and sit for extended periods
- Ability to bend, stoop, reach, and lift up to 25 pounds
- Ability to push or pull carts or equipment weighing up to 50 pounds with assistance
- Visual acuity, speech, and hearing abilities necessary for effective communication and guest service
Job Qualifications
- High school diploma or equivalent
- College degree in hospitality or related field preferred
- Minimum of two years front office or guest services experience in a hospitality setting
- At least one year in a supervisory or lead role preferred
- Strong customer service and problem-solving skills
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to work a flexible schedule including weekends, holidays, and evenings
- Ability to establish and maintain effective working relationships with guests, team members, and management
Job Duties
- Assist the Front Office Manager in supervising front desk agents, front office supervisors, guest service/bell staff, concierge, and PBX operators including scheduling, training, coaching, and performance feedback
- Greet and assist guests in a professional, courteous manner during check-in, check-out, and throughout their stay
- Anticipate and respond to guest needs, concerns, and complaints, ensuring issues are resolved promptly and appropriately
- Maintain knowledge of front office operations including property management system, cash handling procedures, and room inventory management
- Support coordination of room assignments, group blocking, and special requests ensuring communication with housekeeping, engineering, and other departments
- Assist in monitoring occupancy levels and applying yield management techniques to maximize revenue
- Maintain accurate financial transactions including handling cash, checks, and credit card payments in accordance with company policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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